Online Account Manager

7 days ago

Qesm El Maadi Cairo, Egypt talabat Full time 25,000 - 50,000 per year

WHO ARE WE?
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

Job Description
ROLE SUMMARY
The Account Manager - Vendor Help Desk will be responsible for offering remote support to talabat's long-tail accounts and guiding the restaurant Partner on self-serve actions to drive their growth. This role's engagement with our accounts is critical to their future success with talabat, especially for accounts that have been newly onboarded on the platform. We expect this role to offer basic account management capabilities in a virtual form, and potentially gain a path to join the local Sales team as part of the natural career progression.

WHAT'S ON YOUR PLATE?

  • Make periodic calls to talabat's long tail accounts, and act as their main point of contact for commercial guidance. This includes both inbound and outbound calling.
  • Educate the accounts on recommended actions to take (why and when) at a basic level, and ensure they take those actions so that they can grow their business on talabat.
  • Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view, such as engagement rate, orders, GMV, menu quality, order cancellation rate, etc.
  • Guide the accounts to build self-serve capability by constantly educating them on the right actions to take - both for commercial as well non-commercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).
  • Ensure a high level of adherence to our internal guidance on ways of working, and engagement mechanisms with the account.

Qualifications
WHAT DID WE ORDER?

  • University Graduates Only.
  • Experience in Sales or Account Management is a plus.
  • Minimum B2 level proficiency in English as well as Arabic.
  • Knowledge and experience working on MS Excel. Background with tools such as Tableau is a plus.
  • Highly motivated with curiosity to learn and excel in a fast-paced and constantly changing environment.

  • Online Quran Teacher

    5 days ago

    Cairo, Cairo, Egypt Online Quran Tutors Full time 140,000 - 280,000 per year

    Online Quran Tutors are Required for a prestigious organization that teaches Online Quran to students from various countries.Job Descriptions:The applicant must be excellent with the knowledge of Quran and TajweedShould have basic computer know-how and be able to interact with the computer.Should have a laptop with Windows 10, headphones, and a webcam for...

  • Online Account Manager

    7 days ago

    Maadi, Egypt Delivery Hero Full time 25,000 - 40,000 per year

    Company DescriptionWHO ARE WE?Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.We harness...

  • Operations Account Manager

    7 days ago

    Qesm El Maadi, Cairo, Egypt Nafham - نفهم Full time 30,000 - 60,000 per year

    About Nafham by TyroTyro is an online learning platform that connects students with qualified instructors. On its mission to provide personalized, high quality online education to everyone, Tyro has recently acquired Nafham, an edtech startup with over 5 million learners focused on school curricula of Egypt, KSA, and UAE. Both companies joining forces...

  • Senior Account Manager E-Commerce Accounts Management

    7 days ago

    Qesm El Maadi, Cairo, Egypt AMAN Holding Full time 90,000 - 120,000 per year

    ResponsibilitiesHandles multiple online accounts and vendors for Aman's E-commerceResponsible for all key account escalationsResponsible for promoting and selling products on Aman websiteEngage with sellers to understand their needs and fit with the Aman services product setCreate and comprehend marketplace data and sales analytics for use in forecasting,...

  • Direct account manager

    7 days ago

    Qesm El Maadi, Cairo, Egypt Paymob Full time 30,000 - 60,000 per year

    Company DescriptionPaymob is a leading financial services enabler in the MENA-P region. Our omnichannel financial technology platform enables merchants to accept online and offline payments, manage their finances, and grow their businesses. We power millions of transactions for major names like Foodics, IKEA, and Uber, as well as thousands of SMEs. With...

  • Specialist, Online Account Management

    1 week ago

    Cairo, Egypt Mrsool Full time

    **Who Are We❓**: Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play...

  • Account Manager

    7 days ago

    Qesm El Maadi, Cairo, Egypt talabat Full time 30,000 - 60,000 per year

    talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market...

  • Specialist, Online Account Management

    17 hours ago

    Cairo, Cairo, Egypt MRSOOL | مرسول Full time

    Who Are WeStep into the world of Mrsool—where convenience meets innovation As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.What...

  • Specialist, Online Account Management

    17 hours ago

    Cairo, Cairo, Egypt Mrsool Full time

    Who Are WeStep into the world of Mrsool—where convenience meets innovation As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.What...

  • Specialist, Online Account Management

    18 hours ago

    Cairo, Cairo, Egypt Mrsool Full time

    Who Are WeStep into the world of Mrsool—where convenience meets innovation As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.What...