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Call Center Representative
3 weeks ago
Company Description
4Level1 provides comprehensive English Language Programs for adults and young adults, designed to meet international CEFR standards. The curriculum emphasizes practical communication skills and confidence in real-world interactions to prepare students for academic, professional, and social success. With both online and face-to-face classes, 4Level1 serves students across the Middle East remotely and offers in-person instruction in Riyadh. The programs are tailored to empower learners with effective language abilities for diverse contexts.
Role Description
This is a full-time, on-site role for a Call Center Representative based in Cairo, Egypt. The Call Center Representative will manage customer inquiries, provide exceptional customer service, resolve issues, and ensure customer satisfaction. Daily responsibilities include answering calls, responding to emails, handling customer support-related concerns, and providing tailored solutions to meet customer needs.
Qualifications
- Proven skills in Customer Service Representatives and Customer Support roles
- Strong Customer Satisfaction and Interpersonal Skills
- Basic to advanced Computer Literacy
- Excellent communication skills in English
- Problem-solving mindset and ability to resolve customer issues efficiently
- Experience in a similar role is an advantage
