Senior Manager/Associate Director

1 week ago

Giza, Giza, Egypt Intouch CX Full time 900,000 - 1,200,000 per year

Lead and manage the CSR recruiting teams, coach employees on development needs, career growth and learning opportunities

Provide recruiting support for management and support department positions at the site level

Support program execution and implementation associated with people-related change initiatives and recruiting deliverables

Conduct special projects as assigned

Produce accurate and relevant metrics and reports

Interface and build relationships with Operations and Human Resources to ensure business goals are met in compliance with applicable regulations and policy

Support in the development and management of strategic on-line recruiting presence to gain visibility and attract qualified candidates

Develop effective recruiting practices for volume recruiting

Track and report recruitment acquisition statistics

Desired Candidate Profile

University degree preferably with a major in Human Resources

6+ years of leadership experience

Must be from Contact Center (BPO)

HR/Recruiting experience in a fast-paced/mass hiring environment (contact center setting is an asset)

A background in Operations (considered an asset)

Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships

Qualities of a detail-oriented, analytical team player with creative problem solving and project management skills

The ability to self-manage daily duties and time in a fast-paced, hectic, changing environment

The ability to organize and follow-up on multiple tasks with accuracy and timeliness

The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

A service oriented, strategic mindset and are able to plan and execute for a desired result

The ability to adapt to change and innovation

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