Sales Operations Manager

The Sales Operations Manager is responsible for building, managing, and continuously improving the operational engine that powers dopay's revenue growth. This role ensures that our sales organization is efficient, data-driven, compliant with process, and supported with the right tools and insights to reach—and exceed—sales targets.Core focus areas include CRM administration, sales process design, analytics & reporting, pipeline integrity, enablement collaboration, and performance optimization.Requirements**Key ResponsibilitiesSales Infrastructure & Process Optimization**Design, implement, and continuously refine the end-to-end sales operating modelStreamline workflows across Inside Sales, SME, Mid-Market, Enterprise & SDR teamsDefine clear process documentation, handoff rules, SLAs, pipeline stages, and forecasting cadenceDrive adoption of best practices across qualification, data entry discipline, meeting flow, and follow-upsCRM & System OwnershipOwn HubSpot (and related tooling) as the single source of truth for pipeline managementMonitor deal stages, pipeline hygiene, activity logging, and data completion dailyEnforce discipline in lead, account, and opportunity managementWork closely with sales managers to ensure CRM integrity and clean reportingData Insights & ReportingBuild dashboards and analytics to track performance vs targets across teamsDeep-dive into conversion rates, cycle times, segment productivity, ACV trends, win/loss metricsIdentify bottlenecks, drop-off points, and efficiency gaps across the sales funnelDeliver weekly, monthly, and quarterly revenue insights to leadership with clear action recommendationsSales Performance & Funnel ManagementOwn forecasting process and ensure visibility into weekly/monthly revenue trendsDrive rhythm of business: pipeline reviews, deal audits, planning sessionsTrack lead sources: Marketing, SDR, Prospecting, Referrals—and attribute impact accuratelyEnsure we have the operational capacity to scale toward dopay's quarterly cardholder + company acquisition goalsEnablement, Training & Continuous ImprovementDiagnose performance gaps using data rather than intuitionWork with L&D to design training programsSupport onboarding of new reps with structured playbooks and capability rampsBuild a feedback loop between Sales, Product, and Customer Success to drive feature improvement and retentionTooling, Automation & EfficiencyRecommend new tools or integrations that boost productivity, visibility, or forecasting accuracyAutomate reporting, activity reminders, and data clean-up processes where possiblePartner with marketing to optimize lead scoring & routing for speed-to-contactSuccess Metrics (what Great Looks Like)CRM accuracy >98% across pipeline data & deal hygieneImproved conversion rates across segments (Lead → SQL → Win)Increased forecast accuracy and visibility over pipeline healthReduced sales cycle time for SME / Mid-Market / Enterprise% of reps achieving quota month over monthImproved onboarding speed and skill uplift through L&D enablementOperational readiness to support dopay scaling toward targetsIdeal Profile4-8 years experience in Sales Operations, RevOps, or Commercial AnalyticsProven track record managing CRM systems (HubSpot strongly preferred)Strong analytical capability; fluent in dashboards, Excel/Sheets, and reporting automationExperience supporting sales teams with 20+ reps across multiple segmentsExcellent process design thinking—ability to simplify, structure, and executeComfortable working with cross-functional teams: L&D, Marketing, Product, CSHigh ownership mentality, proactive problem-solver, data-first decision-makerData driven and strong communication skillsBenefits*Why Join dopay?*Be part of a mission-driven company that is transforming payroll and financial inclusion for workers in emerging marketsWork with a dynamic and diverse team focused on innovation, growth, and delivering value to our clients and their employeesCompetitive salary and benefits, with opportunities for career growth and professional developmentIf you are a proactive, data-driven marketer who thrives on building customer relationships and driving long-term value, we'd love to hear from you. Apply today to join dopay and make a meaningful impact on financial inclusion