Fintech Account Manager

6 days ago

Cairo, Cairo, Egypt -c7ff-4251-a0ab-f22bc55d7e7b Full time

Key Responsibilities

  • Manage a portfolio of high-value C-Pay clients across education, government, fintech, and enterprise sectors.
  • Serve as the primary point of contact for all commercial, operational, and technical matters.
  • Build account plans to expand usage, upsell payment services, and increase transaction volume.
  • Lead renewals, contract extensions, fee negotiations, and pricing discussions.
  • Ensure client satisfaction and proactively address risks, disputes, and escalations.

Operational & Technical Coordination

  • Oversee onboarding, integration, and activation of new clients in coordination with Product, Tech, and Operations.
  • Track and resolve payment issues, reconciliation gaps, settlement delays, or wallet-related challenges.
  • Ensure full compliance with regulatory and financial controls across all transactions.
  • Support clients with API integration, reporting needs, and financial workflow optimization.

Revenue & Performance

  • Monitor daily/weekly/monthly C-Pay metrics: TPV, ARPU, active merchants, settlement timelines, and wallet performance.
  • Identify opportunities to increase usage and reduce churn.
  • Deliver quarterly business reviews (QBRs) with data-backed insights and growth recommendations.

Cross-Functional Collaboration

  • Work closely with Product on new features, client requirements, and product feedback.
  • Support Finance with settlement cycles, reconciliation, chargebacks, and invoicing.
  • Partner with Sales and Implementation teams to deliver a seamless end-to-end client experience.

Compliance & Risk

  • Ensure clients follow KYC, AML, and regulatory processes required by C-Pay.
  • Identify high-risk accounts and coordinate mitigation plans.
Desired Candidate Profile

Experience

  • 5 8+ years in Account Management / Customer Success within fintech, payments, banking, PSPs, or SaaS.
  • Proven track record managing large strategic accounts and growing revenue.
  • Experience with online payments, gateways, wallets, settlements, or financial APIs.

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