Technical Customer Experience Senior Experience Office

4 days ago

Egypt Etisalat Full time

Technical Customer Experience Senior Engineer.CTO/PMO/PCO/Customer Experience Office ZZ)

Description

Job Purpose

To ensure Mobile Telecommunication networks are designed, configured and optimized to meet certain level of Quality of Service and Customer Perception through different means of network testing, audits, and develop recommendations for sustainable performance improvement.

Report To Position Name

 Develop and Deliver periodically high level management reports covering all network nodes quality.  Analyze statistical network performance metrics and propose recommendations and/or practices to enhance network quality and customer perception.  Follow-up on massive network changes and ensure network quality integrity.  Provide network assessment reporting that supports acceptance/rejection of new products, nodes, features and services.  Analyze End-To-End network drive test measurements quantitatively and qualitatively and troubleshoot network problems in different regions.  Prepare benchmark network performance to competitors, for all services and pinpoint areas of strength and weakness.  Audit logical parameter setting regularly to ensure consistency and network performance goal achievement.  Develop and participate in developing automatic network quality reporting and checking tools.  Work closely with all technical teams to deliver feedback on network status and discuss methods of problem resolution and performance improvement.  Ensure continuous expertise development in network functions, algorithms, and protocols.  Train and mentor other less experienced and junior engineers.

Qualifications

QUALIFICATIONS_ESSENTIAL

 BSc. in Electrical Engineering, Telecommunication Engineering, or Computer Science.  Minimum 3 to 4 years of relevant Experience.  Experience in radio network planning and/or optimization with exposure to different technologies (GSM, (E)GPRS, WCDMA)  Excellent Computer skills, Advanced MS access, and Advanced MS excel are essential.  Excellent English (Reading, Writing & Oral).  Excellent Technical Writing Skills.  Very Good Communication skills.

QUALIFICATIONS_DESIRABLE


• Experience in programming using VBA, Perl, Python, or Bash is a plus
• Knowledge of Unix/Linux System is a plus
• Knowledge of Transport Network Technologies (ATM, IP, MPLS) is a plus
• Experience in radio or core network performance management

EXPERIENCE_ESSENTIAL

N/A

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

Job: Senior Engineer

Organization: Etisalat-Misr

Job Posting: 11/Dec/2025, 9:28:31 AM

  • Technical Customer Experience Senior Office

    5 days ago

    Egypt Etisalat Full time

    Technical Customer Experience Senior Engineer.CTO Office IN)DescriptionJob PurposeEnsuring targets are achieved via solving customer complaints and grouped Geo complaints as well as monitoring the Customer Experience through all the possible interfaces to be able to track any type of degradation that may affect the customer perception, giving recommendations...

  • Segmentations & Data Mining & Customer Experience

    5 days ago

    Egypt Etisalat Full time

    Segmentations & Data Mining Expert.CRM & Customer Experience O3)DescriptionJob PurposeOwn & deliver the proper Segmentation & Data Mining foundation that help Etisatat Egypt in achieving targets, enhance customers' experience, and move into Customer Value Management.Report To Position NameOwn & deliver the Segmentations, Modelling & Data Mining...

  • Senior Office Administrator

    2 weeks ago

    Egypt Bechtel Full time 400,000 - 1,200,000 per year

    Requisition ID: 288985Relocation Authorized: National - CampTelework Type: Full-Time Office/ProjectWork Location: Various Work Locations EGExtraordinary teams building inspiring projects:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the...

  • Senior Administrative Officer

    2 days ago

    Egypt Green Figure Technique Full time

    Job SummaryWe are looking for a highly organized and professional Senior Administrative Officer with strong experience in Customer Portals Management and Registration, CRM/ERP systems, and collections. The ideal candidate is a strong multitasker, confident communicator, and able to work independently in a fast-paced, remote environment.Key...

  • Health Senior Officer

    2 weeks ago

    Egypt Save the Children Full time 900,000 - 1,200,000 per year

    SAVE THE CHILDRENINTERNATIONAL IN EGYPTPROGRAMSROLE PROFILE Senior Health OfficerTEAM/PROJECT: Program OperationsLOCATION: Based in Cairo with frequent travel based on needsGRADE : Grade 3CONTRACT DURATION: 6 months ' 'the position is subject to fund approval, and the contract will be limited to the confirmed end date ."ChildSafeguarding:Level 3: the role...

  • MEAL Senior Officer

    1 week ago

    Egypt Save the Children Full time $20,000 - $60,000 per year

    TITLE: Monitoring, Evaluation, Accountability and Learning (MEAL) Senior OfficerTEAM/PROGRAMME: ProgrammeDevelopment, Quality, and ImpactLOCATION: AssiutGRADE : G3CONTRACT LENGTH:National Staff – Fixed termExpected Travel: 40%CHILD SAFEGUARDING:The post holder will have contact with children and/or young people either frequently (e.g. once a week or more)...

  • Senior Quality Assurance Automation Officer

    2 weeks ago

    Egypt Eastnets Full time

    Jordan, EgyptCareersSenior Quality Assurance Automation OfficerLocation / Remote / Onsite Flexibility : Full-time on-site Jordan "For Jordanian Nationalities" or Fully Remote from Egypt "For Egyptian nationalities"Department: Center Of Automation of ExcellencePosition Overview: As per the attached job description)Key Responsibilities: (As per the attached...

  • Technical Support Engineer

    2 weeks ago

    Egypt DocuSign Full time 80,000 - 120,000 per year

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Quality Control Senior Office

    2 weeks ago

    Egypt Etisalat Full time 120,000 - 180,000 per year

    Quality Control Senior Engineer.CTO Office I7)DescriptionJob PurposeMonitor & govern the performance of the quality management system through all the possible interfaces, to be able to prevent/ correct noncompliance, and identify opportunities for performance improvementReport To Position NameQualificationsQUALIFICATIONS_ESSENTIAL Ability to manage people...

  • Admin and Office Manager

    1 week ago

    Egypt Allies Investment Group Full time 40,000 - 60,000 per year

    Job Code:SE0041Employment Type:Full-timeReporting to:Company DescriptionAIG, established in 1998, is a value-added reseller and business consultant dedicated to bridging local market needs with cutting-edge technology solutions. We provide specialized products and customized services across various sectors, including oil and gas, petrochemicals, power...