Segmentations & Data Mining & Customer Experience

6 days ago


Egypt Etisalat Full time

Segmentations & Data Mining Expert.CRM & Customer Experience O3)

Description

Job Purpose

Own & deliver the proper Segmentation & Data Mining foundation that help Etisatat Egypt in achieving targets, enhance customers' experience, and move into Customer Value Management.

Report To Position Name

Own & deliver the Segmentations, Modelling & Data Mining strategy.Define, design and deliver the segmentation framework for Etisalat Egypt to support targets, commercial and planning and operational marketing.Utilize the data-mining, Segmentations, and Modelling techniques to increase Etisalat subscribers ARPU and for Etisalat to be a customer centric company.Own and manage SLA to run multiple segmentations, and prediction simultaneously.Develop, coach & lead team members responsible for creating Data Mining Models according to the business strategy & plan.

Qualifications

QUALIFICATIONS_ESSENTIAL

University Degree in commerce, economics, business, statistics or engineering. Proven Record of using Data Mining Tools in Telco related projects. Excellent Computer skills, Advanced MS excel & Access is required. Very good in Arabic & English (Reading, Writing & Oral).

QUALIFICATIONS_DESIRABLE

MBA Previous project management experience is a plus Excellent analytical & critical thinking skills. Ability to build logical, consistent and coherent analytical reviews Ability to work with minimum supervision to deliver objectives Excellent communication skills. Creative & Innovative Team work skills High level of commitment, reliability and dedication. Working under pressure. Ambitious and ability to learn quickly Adaptability & flexibility Independent thinker Ability to lead others to deliver objectives

EXPERIENCE_ESSENTIAL

Minimum 8 years in Telecom analysis related job Minimum 4 years in Segmentation & Data Mining projects

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

Job: Manager

Organization: Etisalat-Misr

Non-Management

Job Posting: 27/Oct/2025, 4:33:49 AM



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