Business Solutions Team Lead

Company Description

Centro is a diversified technology solutions provider specializing in process orchestration and security enablement to help businesses leverage digital opportunities. By offering a wide range of integrated technology solutions, Centro empowers companies to enhance efficiency and tackle complex challenges. Our results-driven approach, combined with a commitment to shared success, enables us to establish long-lasting partnerships with our clients. Centro takes pride in delivering innovative solutions tailored to meet the unique needs of organizations across industries.

Role Description

The Business Solutions Team Lead is a full-time, on-site role based in Cairo. The role entails leading and managing a team to deliver strategic business solutions effectively. Responsibilities include overseeing projects, ensuring excellent customer service, analyzing key processes, coordinating with clients, and fostering team collaboration. The Team Lead will play a pivotal role in driving team performance, achieving business goals, and ensuring successful outcomes for client partnerships.

Responsibilities:

• Lead a team of Business Solutions Specialists, Zoho Developers, and Solution Consultants, providing daily guidance and task supervision.
• Oversee the configuration, optimization, and continuous improvement of Zoho One applications (CRM, Books, Projects, People, Desk, Analytics, Creator, Flow, Campaigns).
• Collaborate with business units to gather requirements, translate them into system solutions, and align workflows with operational needs.
• Manage and prioritize the application enhancement backlog, ensuring timely delivery of new features, automations, integrations, and fixes.
• Ensure system governance, role-based access, and data integrity across all business platforms.
• Support cross-platform integration initiatives using APIs, Zoho Flow, and third-party connectors.
• Coordinate with IT, operations, finance, and HR teams to ensure business applications meet ongoing operational requirements.
• Conduct reviews of existing processes and recommend opportunities for automation and digital optimization.
• Provide oversight and quality control on documentation, configuration standards, testing, and deployment processes.
• Train and support end-users on new features, updates, and best practices within Zoho and connected systems.
• Assist in evaluating new business apps or modules to expand capabilities and improve business processes.
• Monitor system usage, adoption, and performance metrics to ensure value realization.

Qualifications
:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• 5+ years of experience working with business systems, SaaS platforms, or digital transformation roles.
• Hands-on experience with Zoho One (CRM, Books, People, Desk, Projects, Analytics, Creator, Flow).
• Experience with similar ecosystems such as Odoo, Freshworks, Microsoft Dynamics, Creatio, Salesforce, or other business automation suites.
• Knowledge of API integrations, data models, automation workflows, and SaaS application management.

Technical Skills:

• Strong proficiency in Zoho One applications and custom development using Zoho Creator and Deluge scripting.
• Experience with workflow automation tools (Zoho Flow or equivalent).
• Understanding of APIs, webhooks, and third-party connectors.
• Familiarity with SQL, data analytics, reporting dashboards (Zoho Analytics, Power BI).
• Knowledge of cloud SaaS architecture, security principles, and data governance.

Professional / Soft Skills:

• Excellent leadership, coaching, and team supervision abilities.
• Strong communication and stakeholder management skills.
• Analytical mindset with the ability to turn business needs into technical solutions.
• High attention to detail, documentation excellence, and process orientation.
• Customer-focused, proactive, and aligned with operational priorities.
• Able to multitask, manage competing priorities, and deliver results in a fast-paced environment.
• Fluent in English, both written and spoken.