International Technical Support Engineer

7 days ago

Cairo, Cairo, Egypt TOZED KANGWEI MALAYSIA SDN. BHD. Full time 120,000 - 240,000 per year

Duties and responsibilities

i) Pre-sales technical support

  • Communicate with customers on product and technology, improve Customer satisfaction.
  • Collect and summarize overseas customers' feedback on demand, consultation, complaints, delivery and other product and technology-related issues. Provide timely, correct and complete feedback to R&D .Track the resolution process and delivery results until the customer confirms the closure of the problem.
  • Participate in sales business such as RFI, RFP, RFQ and other bidding work, assist the business to identify demand, determine the bidding model and program.
  • Cooperate with sales business to collect competitive information and test dynamic tracking and feedback.
  • Assist overseas customers to carry out technical training, new product promotion and demonstration, program design and other technical exchanges.

ii) Test work

  • Cooperate with R&D to conduct software and hardware testing overseas and provide timely and accurate feedback on test results.

iii) After-sales work

  • Collect and summarize product and technology related issues such as demand, consultation and complaint from overseas customers in the after-sales stage, and feedback the demand/consultation/complaint to the Employer internally in a timely, correct and complete manner, and track the resolution process and delivery results until the customer confirms the closure of the issue.
  • Overseas product site maintenance, project installation work.

iv) Other work:Other related work tasks arranged by the Employer.

Job Requirements

  • Bachelor's degree or higher in Computer Science, Communication Engineering, Electronic Information Engineering, or a related field; solid understanding of the fundamental principles of communication industry products.
  • At least one year of relevant work experience and product knowledge in ICT products.
  • Experience in implementing and managing conventional communication systems.
  • Familiarity with the technical support and principles of the company's products.
  • Ability to summarize and document technical information effectively.
  • Fluent in both written and spoken English.
  • Strong team communication and coordination skills, with the ability to handle emergencies effectively.
  • Willingness and ability to travel independently globally (primarily to regions such as the Middle East, and Africa).

Job Type: Full-time

Pay: E£24, E£39,000.00 per month

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