Technical Support Engineer

7 days ago

Cairo, Cairo, Egypt Capgemini Full time 900,000 - 1,200,000 per year

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Job Description:

As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.

Key Responsibilities:

  • Resolve issues while working closely with multi-functional teams
  • Provide with Senior Engineers and escalation points to engage Engineering resources and internal stakeholders.
  • Determine priority levels while negotiating and setting expectations with customers
  • Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
  • Drive excellence through quality closures and proper escalation of issues
  • Take ownership of customer success and satisfaction.

Qualifications:

  • A bachelor's degree in a relevant field.
  • Fluent in Portuguese (written and spoken) and proficient in English.
  • Certification as a Red Hat Certified System Administrator (RHCSA).
  • First-rate interpersonal skills, phone etiquette and work ethic.
  • Ability to work under pressure with calmness and composure.
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.

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