Technical Support Engineer

7 days ago

New Cairo, Cairo, Egypt BEAM Full time 120,000 - 240,000 per year

Company Description

BEAM Consolidated represents a group of leading regional manufacturers of finishing building materials, including ASK Gypsum Factory Limited in KSA and ECOBAT and SINOBAT in Egypt. We specialize in providing high-quality, durable finishing solutions backed by years of research and development. With a strong focus on innovation, BEAM offers cutting-edge materials to meet the evolving needs of the construction and building industry in the region.

Role Description

As a Technical Support Engineer, you'll provide technical expertise and guidance throughout the project lifecycle, ensuring proper product application, resolving site issues, supporting sales and project teams, and maintaining high-quality standards to satisfy customer requirements.

Tasks and Duties:

  • Responsible for following up the installation process at project sites to secure necessary approvals.
  • Coordinate with all project stakeholders to confirm readiness and timing for the supply stage.
  • Inspect and resolve site complaints, ensuring each issue is closed effectively and documented.
  • Collect and track supplied and expected material quantities during the supply process.
  • Deliver technical presentations for new projects when required to support project awareness and system understanding.
  • Follow up the approval cycle for new requirements, missing parts, or rejected submittals until closure.
  • Develop new sales channels by identifying and proposing solutions for emerging site requirements.
  • Monitor product performance at the factory on a monthly basis, organizing trials for premix or other products to improve installation efficiency.
  • Generate subcontractor leads and maintain them within the company's database for future collaboration.
  • Handle subcontractors' needs and complaints, ensuring proper coordination and satisfaction.
  • Oversee and manage on-site samples, testing, and inspections as required.
  • Support sales objectives through coordination and cross-functional teamwork with other departments.
  • Adhere to the company's reporting procedures, providing accurate feedback and market insights.
  • Prepare monthly presentations as required

Job Requirements:

  • Bachelor's degree in civil, architectural engineering or any other related field.
  • 3-5 years of related experience
  • Strong Knowledge of installation processes, site supervision, and project requirements.
  • Experience in troubleshooting and resolving technical issues at sites.
  • Familiarity with quality standards, safety procedures, and industry best practices
  • Experience in providing technical training and guidance to clients or internal teams.
  • Proficiency in reporting, documentation, and tracking project progress.
  • Understanding of project lifecycle, approvals, and coordination with stakeholders.

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