Application Support Specialist

2 weeks ago

Cairo, Cairo, Egypt 3S Software - Secured Smart Systems Full time 40,000 - 60,000 per year

Company Description

3S Software - Secured Smart Systems is a software development company based in Cairo, Egypt. Since 2006, we have been focusing on delivering efficient and professional custom solutions for the Government and Sports sectors. We also offer integrated digital transformation solutions and work with credible devices from our security division, 3S Security. As a growing company with strategic partnerships with Microsoft and Huawei, we are looking for talented individuals to join our team and grow with us.

Key Duties

·       

·

Diagnose and troubleshoot technical issues, including account setup and network configuration

· Ask about questions to quickly understand the root of the problem

· Track issues through to resolution, within agreed time limits

· Cooperate with various team members (Project Managers, Architects, QC, Analysts, Product owners, Development team members, etc.).

· Solve Problems, Manage, and Break down, estimate, validate, and verify work activities.

· Constantly improving one self's technical abilities, and cooperate with the surrounding team to improve the whole team.

· Automate tasks through appropriate tools.

· Properly escalate unresolved issues to appropriate internal teams (Development team)

·

Prioritize and manage several open issues at one time.

Job Requirements

· Bachelor's degree in Engineering, Software, or a related discipline or the equivalent.

· to 2 years of Relevant experience

· Excellent knowledge of software development life cycle.

· Experience in Microsoft SQL.

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