IT Technical Support

3 days ago

Cairo, Cairo, Egypt Toyota Egypt Group Full time

Job Summary:

Deliver efficient IT ticketing resolution and support services to users, ensuring smooth IT operations, system functionality, and adherence to IT policies.

Key Responsibilities:

  • Manage and resolve IT tickets, ensuring compliance with Service Level Agreements (SLA) for systems such as Network, Internet, Intranet, Access Control, Attendance, and Surveillance Systems.
  • Install, configure, and troubleshoot computers, printers, and IT systems, addressing incidents related to computer networks and systems.
  • Maintain and manage hardware inventory while ensuring timely updates of software licenses.
  • Implement and monitor IT security policies for domain, user groups, and accounts in accordance with company IT procedures.
  • Provide direct technical support to end-users, including hardware/software setup, troubleshooting connectivity issues, and managing shared drive/device access.
  • Support Help Desk personnel and technicians in resolving complex IT issues.

Qualifications and Experience:

  • Education:
    Bachelor's degree in computer science, Engineering, or a related field.
  • Experience:
    Minimum of 2 years of experience in IT technical support or a similar role.

Technical Skills:

  • Proficiency with Microsoft technologies such as Active Directory, DNS, DHCP, and Windows Servers.
  • Solid understanding of IT Security Solutions, including Antivirus, Web & Email Filtering.
  • Experience diagnosing and resolving hardware and software technical issues.
  • Strong knowledge of networking, including TCP/IP, subnetting, switching, and communication lines.
  • Familiarity with Microsoft Office Suite.
  • Hands-on experience handling user tickets via remote access tools, phone support, or in-person assistance.

Key Competencies:

  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal abilities.
  • Ability to prioritize tasks and work effectively under pressure.
  • A proactive mindset with attention to detail and accuracy.

Work Environment:

  • Work includes providing technical support both remotely and on-site.
  • Collaborative team environment focused on delivering excellent IT services.

Reports to:
IT System Manager

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