Application Support Specialist

4 days ago

El Obour Al Qalyubiyah, Egypt Abou Ghaly Motors Full time 30,000 - 60,000 per year

Job Summary:

The Application Support role is responsible for providing first- and second-line support for the Autoline ERP system, ensuring smooth day-to-day operations and timely resolution of user issues. The role requires close coordination with vendors, continuous performance monitoring, and active contribution to system documentation and user training.

Key Responsibilities:

  • Provide daily operational support to Autoline ERP users.
  • Troubleshoot and resolve functional and technical issues, coordinating with the vendor when necessary.
  • Monitor system performance and escalate critical issues promptly.
  • Maintain documentation of solutions, known issues, and support procedures.
  • Assist in training and onboarding users on ERP processes and tools.
  • Support basic data updates, imports, and validations as required.

Qualifications:

  • Bachelor's degree in computer science or a related field.
  • Fresh graduate or up to 1 year of relevant experience.
  • Industry Background: Automotive or Retail (preferred).
  • Computer Skills: Very good proficiency in computer applications and ERP systems.

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