Call Center and Receptionist

2 weeks ago


مصر, Egypt First Group Full time

Welcomes and directs clients and walk in customers ( end users ) - Answer and screen any incoming phone calls from our customers (end users) while providing basic information when needed. - Make outbound calls to our customers (end users) according to the abandoned and missed calls reports. - Create new leads from incoming calls on CRM before being forwarded to Sales department. - Handle the walk-in customers' ( end users ) rotation at our premises and during the local exhibitions as well as international exhibitions if required. - Receive, sort and forward daily mail/deliveries/couriers. - Assist in administrative work for other departments. - Update the sales manager with the service level incoming complaints. - make sure that the floor is tidy - organize office boy & Cleaners work plan - supervise the purchasing of catering and cleaning tools - Responsible for the archive and filling system. - Handling corrective maintenance plan - Handling Runners daily tasks and visits with the needed departments.
- Communication skills. - Presentable - High level of commitment - Ability to solve problems


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