Senior Account Handler
2 weeks ago
**The Role**
- Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
- Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
- Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
- Liaise with clients and build strong relationships
- Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
- Grow existing portfolio by identifying new new, and/or existing opportunities
- Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
- Support the BU in accurate budgeting, forecasting and tracking of revenue
- Deliver high levels of client service in line with standard operating procedures
- Manage client pricing to ensure each client meets agreed target profitability levels
- Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels - Development of service plans that define the engagement and timing of engagement with the client
- Manage KPIs/SLAs to ensure targets are met
- Ensure adherence to Group policies, procedures and all regulatory requirements
- Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place.
**Requirements**:
- Proven track record of delivering high levels of client service
- Strong practical knowledge of account development and appropriate tools to achieve this aim
- Experienced knowledge of insurance markets globally in order to deal effectively with client and WTW needs
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
- Ability to represent the practice and Willis Towers Watson with integrity and credibility
- Strong communication, negotiation and influencing skills
- Experience of working with and adhering to processes and systems to support client service delivery
**WTW is an equal opportunity employer
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