Field Services Engineer

4 days ago

مصر, Egypt GE HEALTHCARE Full time

**Job Description Summary**: Field Service Engineer will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all GE Healthcare equipment models in specific modality or other modalities in the assigned area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential responsibilities**:

- Technical troubleshooting, installation, maintenance and service repair needs on designated equipment in the targeted Modality in the assigned area.
- Completing Preventative Maintenance and Field Modification Instructions.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
- Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

**Requirements/ Qualifications**:

- Bachelor's degree (B.Sc.) in Biomedical Engineering or Electronics Engineering.
- Technical analytical skills.
- Minimum two years of Field Services experience.
- Comprehensive knowledge of a specific modality or multi-modalities.
- Proficiency in English.
- Ability to work independently with minimum direction.
- High work standards and quality.
- Initiative and motivation.
- Plans and organizes work effectively.
- Excellent communications, listening and interpersonal skills.
- Strong Customer skills; deals tactfully and effectively with differences of opinion.
- English - advanced level

**Quality Specific Goals**:

- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

**Additional Information**:
**Relocation Assistance Provided**:No

  • Field Service Engineer

    3 weeks ago

    مصر, Egypt ITI Technology Full time

    As a highly developed Field Service Engineer, this individual has had extensive training and experience in the support of one or more products in the non-intrusive detection field. This individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses advanced electromechanical product training, including...

  • Field Service Engineer

    3 weeks ago

    مصر, Egypt Rapiscan Systems Egypt Full time

    **Overview Field Service/Support Engineer: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and...

  • Field Service Engineer

    3 weeks ago

    مصر, Egypt TechnipFMC Full time

    **Company Summary** TechnipFMC is a global oil and gas leader, specialized in subsea and surface technologies. Our mission: to enhance the performance of world’s energy industry. How we do it: by constantly challenging conventions and investing in our 23 000+ employees, across 48 countries. At TechnipFMC, we aim to offer an inspiring working experience:...

  • Senior Field Service Engineer

    1 day ago

    مصر, Egypt ABB Full time

    **Senior Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Field Service Engineer Cairo

    3 weeks ago

    مصر, Egypt Alfa Laval Full time

    Service Operations Department is looking for a Field Service Engineer to be located in Cairo Egypt. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets. The position will be responsible for the Preventive maintenance, repair, fault...

  • Field Service Engineer

    3 weeks ago

    مصر الجديدة, Egypt ElMehy Engineering Company Full time

    **Field Service Engineer** - Make periodic and emergency maintenance visits. - Receiving the complaint from the customer and find the necessary solutions - Provide customer with training to ensure the correctness, accuracy and quality of the services provided and customer satisfaction. - Writing a report to the customer about the defect, including the cause...

  • Field Service Engineer

    4 weeks ago

    مصر, Egypt SYNTEGON Full time

    Company Description **About Syntegon Technology** **Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided...

  • Field Service Engineer

    1 day ago

    مصر, Egypt SYNTEGON Full time

    Company Description **About Syntegon Technology** **Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided...

  • Senior Field Service Engineer

    3 weeks ago

    مصر, Egypt ABB Full time

    **Senior Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Senior Field Service Engineer

    3 days ago

    مصر, Egypt ABB Full time

    **Senior Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Automation Senior Field Service Engineer

    1 day ago

    مصر, Egypt ABB Full time

    **Automation Senior Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Multimodality Field Service Engineer-delta Area

    4 days ago

    مصر, Egypt Philips Full time

    **Job Title**: Multimodality field service engineer-Delta Area As a Field Service Engineer - in Delta region, by using your strong technical skills you will be providing the best-in-class customer service! As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do...

  • Senior Field Service Engineer- Egypt

    4 weeks ago

    مصر, Egypt Alfa Laval Full time

    Service Operations Department is looking for a Senior Field Service Engineer to be located in Cairo/Alexandria, Egypt. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets. The position will be responsible for the Preventive...

  • Multimodality Field Service Engineer

    3 weeks ago

    مصر, Egypt Philips Full time

    **Job Title**: Multimodality Field Service Engineer Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully...

  • Gas Turbine Controls Field Service Engineer

    4 weeks ago

    مصر, Egypt Baker Hughes Full time

    **Gas Turbine Control Field Service Engineer -** **Would you like to work in the field supporting our customers?** **Are you a Field Service Engineer or Control Engineer looking for an interesting opportunity?** **Join our Turbomachinery Services Team!** Our Turbomachinery & Process Solutions team provides industry-leading products and services that...

  • Field Engineer

    6 days ago

    مصر, Egypt EMAS Full time

    We are looking for a field engineer to inspect infrastructure and conduct research on site in order to solve problems quickly. For this job, you need to have an engineering degree and be familiar with the technical aspects of machines, equipment, and technology used in different field projects. You should be an excellent problem-solver and be able to manage...

  • Senior Field Service Engineer

    3 weeks ago

    مصر, Egypt John Crane Full time

    To provide customer site and internal service and commercial support to the existing JC client base, target clients and the external sales team through consistently high level of mechanical expertise, highly responsive feedback, and outstanding level of client service. **Duties & Responsibilities -** Provision of onsite service support to the customers in...

  • Senior Field Service Engineer

    3 weeks ago

    مصر, Egypt Smiths Group Full time

    Location: EMEA, Egypt, Cairo- Ref: JOHNCRANEEMEA02006- Division: John Crane- Job Function: After Sales Service Repair**Job Description**: To provide customer site and internal service and commercial support to the existing JC client base, target clients and the external sales team through consistently high level of mechanical expertise, highly responsive...

  • Early Career Trainee

    3 weeks ago

    مصر, Egypt GE Healthcare Full time

    **Job Description Summary**: As an Early Career Trainee - Field Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a Women's' health. You will be in charge of Interventional and X-Ray (WIX)...

  • Multi Modality Field Service Engineer

    4 weeks ago

    مصر, Egypt Philips Full time

    **Job Title**: Multi Modality Field Service Engineer Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully...