Senior Field Service Engineer

4 days ago


مصر, Egypt Smiths Group Full time

Location: EMEA, Egypt, Cairo- Ref: JOHNCRANEEMEA02006- Division: John Crane- Job Function: After Sales Service Repair**Job Description**:
To provide customer site and internal service and commercial support to the existing JC client base, target clients and the external sales team through consistently high level of mechanical expertise, highly responsive feedback, and outstanding level of client service.

Duties & Responsibilities-
Provision of onsite service support to the customers in terms of decommissioning / commissioning of John Crane products and attending emergency service jobs
- Provide strong technical and service support to all customers sites.
- Design and implement cost-effcetive equipment modifications to help imporve safety and reliability.
- Manage the John Crane Egypt workshop activities.
- Preparing detailed inspection reports
- Maintaining comprehensive documentation of service orders.
- Ensure all activities in John Crane Egypt service center fully comply with the local and company Health & Safety requirements.
- Analyze, train and monitor the workforce for special processes including lapping lapping/spray coating/assembly and dismantling seals or cartridges
- Discuss and solve complex problems with manufacturing departments, subcontractors, suppliers and customers.
- Support sales team to maintain and increase JC market share with key end users and develop territory market.
- Product assessment to enable commercial staff to quote
- Assist end users during shut down. Service/sipport ongoing refurbishment contracts with end users.
- Establish good relationship with end users.
- Assist customer during project commissioning.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Education/Training: University Degree in Mechanical Engineering or similar field

Experience: Minimum of 6 years’ experience in a similar role
Experience of working in a multinational and multicultural environment
Proven track record in project execution and people management

Knowledge/Skills: Extensive knowledge rotating equipment and ability to carry out Failure and Root Cause analyses
Sound knowledge on all John Crane products
Strong Commercial and Technical Skills
Excellent communication and presentation skills

Supervises: Individual contributor

Languages: English & Arabic

About Smiths

About John Crane



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