Customer Service Admin

1 week ago


Cairo, Egypt Kone Full time

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality._
- Your career is a journey, and how you travel makes a difference._
- It's time to make a move. Join our flow._

KONE Egypt is focused on growing business presence, as success here will play an integral part in the overall success of KONE. To complement the growth plans a Customer Service Administrator has a strategic role play ensuring the contracts and service plans are thoroughly checked and up to date through this amazing growth phase.

KONE is looking for an energetic and enthusiastic Customer Service Admin to be based in Cairo, Egypt. The Customer Service Administrator Admin is the voice of KONE, focusing on multiple aspects of support in the business. He/ She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
- What will you do?_- Sales Support- Supports for New Equipment Business, Service Equipment Business & Modernization Sales activities;-
- Customer communication and support for maintenance contracts both in preparation and cancellation;-
- Supports for Modernization Sales activities;-
- Take ownership for customer queries forwarded from first level and follow up with salesperson and other services to get a response;-
- Full support in tender preparation and finalizing order before sending to order admin;-
- Customer credit checks: request customer credit check during tendering and ordering;-
- Maintain the customer database;-
- Maintenance Operations Support- General administration support and controlling safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered and input;-
- Full Supervisor support with specific tasks no limited to scheduling plans and updating maintenance plans;-
- Supports in repair and maintenance visit planning and communication to customers;-
- Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response;Are You The One?- Bachelor degree Holder- 1 - 2 years of experience in a similar role with strong focus on administration tasks;- SAP knowledge is a plus;- Excellent MS Office skills;- Excellent English language skills and fluency in French is an asset- Organized with excellent communication and follow up skills.- Ability to handle and meet multiple deadlines and coordinate priorities accordingly- Able to provide excellent customer service to customers- Good problem-solving skills & Attention to detail

What do we offer?- Great dynamic team promoting a collaborative environment- Total reward elements that engage and motivate our employees and help us make KONE a great place to work- Comprehensive learning and development programs covering a wide range of professional skills- Engaging job with position description and clear targets- Regular feedback through performance discussions- Opportunities for individual development- Mentoring and coaching programs- Flexibility, trust and respect- Value-based culture, behaviors and ethics- Sustainability and innovation- Working for a successful organization

Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van KONE een ‘great place to work’ te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.

Bekijk hier onze vacatures:


  • Customer Service

    1 week ago


    Cairo, Egypt National Bank OF Egypt Full time

    responsible for the day to day smooth operations of the customer service - Fresh graduated: Grade good and above » Commerce / Business admin/ FEPS Founded in 1898, National Bank of Egypt (NBE) is the first established commercial bank in Egypt and the largest player in the Egyptian banking sector. NBE is the market leader in terms of total Assets with a...

  • Customer Service Agent

    14 hours ago


    Cairo, Egypt Service First CX Full time

    Service First CX is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **Job Description**: A Customer Service Specialist - Collection is an individual who specializes in the collection of outstanding debts owed by...


  • New Cairo, Egypt Service First CX Full time

    This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to the Loan Department. **Benefits**: - Unlimited bonus In US $. - High Basic Salary. - Total salary (Basic + Bonus) could reach up to 20,000 ++. - Location: 90th Street, Fifth Settlement, New Cairo,...


  • Cairo, Egypt Emprego EG Full time

    **صاحب المشروع**: **Ahmad K.****: - مصمم ويب **تفاصيل المشروع**: Scope of the Project The scope of the project is to design and develop the Freelancer and on demand services website with attractive and visually appealing design and complete Functionality. Technology to used - PHP Language - Laravel Framework - MySQL...


  • Cairo, Egypt Emprego EG Full time

    **صاحب المشروع**: **Ahmad K.****: - مصمم ويب **تفاصيل المشروع**: Scope of the Project The scope of the project is to design and develop the Freelancer and on demand services website with attractive and visually appealing design and complete Functionality. Technology to used - PHP Language - Laravel Framework - MySQL...

  • Customer Service

    1 week ago


    Cairo, Egypt Progate Full time

    Answering all clients inquiries & handle their needs, complains & comments. - Submit weekly & monthly reports for continues evaluation on customer’s status when needed. - Provide relevant clients feedback to the direct manager & to the right channels. - Deal with all clients deals in a professional, positive & trustworthy manner. 0-5 years of experience in...

  • HR & Admin Supervisor

    14 hours ago


    Cairo, Egypt Orascom Investment Holding Full time

    **Position**: HR & Admin Supervisor **Organization**: Orascom Investment Holding **Company Overview**: Orascom Investment Holding is a leading global investment company with a diverse portfolio of businesses in industries such as telecommunications, construction, real estate, and hospitality. With a strong focus on innovation and growth, we are committed...


  • Cairo, Egypt Rabbit Full time

    **About the Customer Service Representative Position**: Our customer service representative, or CSR, will act as a connection, providing service information and resolving developing problems that our clients might face with precision and competence. The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely...


  • Cairo, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: -...


  • Cairo, Egypt Centro Global Solutions Full time

    At Centro, our Customer Service & Marketing Representatives have one goal in mind: provide the highest level of personalized customer satisfaction. The majority of the customer service related calls require representatives to answer inbound calls and assist customers with specific inquiries. The Customer Service & Marketing Representative will build...


  • Cairo, Egypt Jobzella.com Full time

    Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans. - Build a healthy relationship between the contact center and external/internal customers - Guide the team to ensure SLA achieving and Customer...


  • Cairo, Egypt Raya CX Full time

    The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch location. All representatives can expect to: Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards Check on the...


  • Cairo, Egypt Jobzella.com Full time

    Listen and respond to customers’ needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to...

  • Admin Assistant

    1 week ago


    Cairo, Egypt Bosch Group Full time

    Company Description Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Automotive Aftermarket, Power Tools and Security Systems. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our...


  • Cairo, Egypt Club world Full time

    » Manage large amounts of incoming calls » Generate sales leads » Identify and assess customers’ needs to achieve satisfaction » Build sustainable relationships of trust through open and interactive communication » Provide accurate, valid and complete information by using the right methods/tools » Meet personal/customer service team sales targets and...


  • Cairo, Egypt Amideast, Inc. Full time

    **COMPANY INFORMATION** Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we...


  • Cairo, Egypt OUSTA Full time

    Customer service Advisor whose can support and handle any inquires, Troubleshooting, Attracts potential customers by answering their service questions; suggesting information about other products and services. - Opens customer accounts by recording account information. - Maintains customer records by updating account information. Good in English language...


  • Cairo, Egypt GIMPEX Full time

    Minimum 1 year experience in call center industry. - Call center Industry | technology knowledge. - Bachelor’s Degree Required. - Fluent English. - Positive, Enthusiastic, Friendly attitude For over 20 years, we have worked hard to develop a company based in principles that value people. GIMPEX is comprised of 9 companies: GIMPEX Audio Visual...


  • Cairo, Egypt Egypro FME Full time

    Manage large amounts of incoming calls Generate sales leads Book visits and inspections as per flying team schedule and whereabouts. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by...


  • Cairo, Egypt Majid Al Futtaim Full time

    Responsible for the day to day smooth operations of the Customer Service Information Desk / booth. Minimum High School Graduate or Equivalent