IT Technical Support Specialist
1 week ago
Manage the operations of the Service Desk and make sure that all incidents and service requests are processed effectively, while meeting the customer service level agreements.
Manages internal customer expectations and overall strives to increase customer satisfaction.
Ensure IT/IS guidelines are kept in alignment with Head of IS Regional Business Partner services for your area of responsibility.
Support and collaboration between local & central teams.
Identifying the nature and cause of the problem and determining the most appropriate solution.
Be reactive in order to take the right actions to help the IBP in the shortest period of time.
Ability to escalate problems within a required time towards the second level of support.
Providing first level support through taking calls and handling the resulting incidents or Service Requests.
Handle ticket monitoring.
Team Player and communicate progress to team members.
**Job Requirements**
Faculty of Engineering (Communication and Computer Sciences) or equivalent.
Good knowledge in networks (4G, 5G), servers, switches, routers, mobile devices, laptops & Pc’s troubleshooting.
Good knowledge in cloud-based technologies and current technologies available for IT & IS Application landscape.
Knowledge in programming, good to have but not necessary.
ServiceNow, ITIL, Cisco, Cloud or MCSE/MCSD, advantage to have.
One to two years’ experience in technical support.
Very Good command of English Language (Written & Spoken).
**Gender : Female
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