Customer Support Representative

2 weeks ago


Mansoura, Egypt Sutherland Global Services Full time

We are seeking dedicated and enthusiastic individuals to join our team as a Technical Support Agent. You will play a vital role in ensuring customer satisfaction by providing exceptional service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

Previous customer service experience is not required. We value your potential and believe in providing comprehensive training to help you excel in your role.

**Salary and Benefits**:

- Net salary up to11,290 EGP: We offer a competitive net salary, recognizing your valuable contributions to our team.
- Lavish monthly bonus and overnight allowance: In addition to your base salary, you will receive a generous monthly bonus and an overnight allowance, acknowledging your commitment and dedication.
- Comprehensive medical and social insurance coverage
- 9-hour workday with a 1-hour break and 2 days off per week.

Join our dynamic team and be part of a supportive work environment that encourages growth and recognizes your achievements. Your dedication and hard work will be rewarded, and you will have the opportunity to make a significant impact on our customers' experience.

Pay: E£14,200.00 per month

Application Question(s):

- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?
- Are you okay with our location in New Cairo? The vacancy is on site.



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