Customer Service Representative

4 days ago

Mansoura, Egypt Ecolab Full time

**Customer Service Representative**

Join Ecolab’s industry leading Customer Service team as Customer Service Representative in Cairo, Egypt and see why Selling Power magazine has consistently ranked Ecolab as a top company to sell for. We’re growing and need talented people like you to help us continue to protect the world’s most vital resources.

In this role, you will be dedicated contact for Ecolab's largest, most strategic, and profitable accounts and is responsible for understanding all the special requirements, procedures, and policies for their accounts as well as those of the team. In addition to order entry and general inquiry response, the role will focus on improving the relationship with the internal and external customers and resolving problems related to the order-to-cash process. Enhancing the relationship in this way adds value by contributing to the retention of Ecolab's most important customers.

**What’s in it For You**:
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
**What You Will Do**:
Ace as a dedicated contact for Ecolab's largest, most strategic, and profitable accounts and is responsible for understanding all the special requirements, procedures, and policies for their accounts as well as those of the team. Order entry and general inquiry response, also the role will focus on improving the relationship with the internal and external customers and resolving problems related to the order-to-cash process. Enhancing the relationship in this way adds value by contributing to the retention of Ecolab's most important customers. Support of the After Hours program.

**Minimum Qualifications**:

- Bachelor degree
- Five to seven years of experience in similar role in Customer service / Order fulfillment and/or Supply chain
- Fluency in written, oral and business English Language
- Previous SAP knowledge
- Understanding of the Exports procedures to Middle East & Africa
- Business agility
- Influence without authority
- Effective communication skills and organization skills
**Preferred Qualifications**:

- French proficiency is an asset
- Three to five years of customer service experience
- Experience in a similar industry
**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

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