Technical Support Engineer 1
2 weeks ago
Technical Support Engineer1 (Connectrix Team)
Delivering technology for a changing world calls for a flexible workforce.
Join us to do the best work of your career and make a profound social impact as aTechnical Support Engineeron ourPrimary Storageteam inCork.
Key Responsibilities
- Supporting Dell Connectivity products for DELL customers across Globe
- Primary responsibilities include remote technical support for FC SAN products such as Brocade, Cisco fabric switches & DELL IP Switches
- Troubleshooting and simulating the problems in lab and providing solutions to customer
- Technical support includes voice call/dial in and troubleshooting remotely
- Day to day activities include Connectrix break-fix issues, analyzing configuration issues, coordinating with engineering, collaborating with other product support teams
- Troubleshoot the issue and provide solution to the customer
- Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from DELL Customers, Customer Engineers, or remote maintenance calls and Web Support Calls
- Ability to support and communicate with customers over the phone or preferred communication method by customer
- Flexible to work in 24/7 shifts (Rotation Shifts)
Essential Requirements
- Experience on FC Switches Brocade, Cisco & SAN management
- Working knowledge of TCP/IP, iSCSI and Fiber channel protocols
- Troubleshooting (fix issues related to advanced configuration on Switches (Brocade & Cisco)
- Experience in NAS/ SAN storage would be an added advantage
- Knowledge on host operating systems like Solaris, HP-Unix, AIX and windows
- Strong knowledge on fibre channel basics
- Strong customer service skills to address issues/escalations
- Excellent analytical, troubleshooting and problem solving skills
- In-depth knowledge on Fabric switches will be added advantage
- Good working knowledge of IP, iSCSI and fibre channel protocols
- Knowledge on replication technologies
- Ability to make effective decisions dealing with product and customer issues
- Exhibit a positive attitude towards customers, other employees and be a great team player
- Excellent oral & written communication skills
- Proficiency in hardware, software and/or operating system environments
- Should be willing to work in shifts (24/7 environment)
- Strong communication skills.
Desirable Requirements(Any of the following will be beneficial)
- FC Switches Brocade, Cisco & SAN
- TCP/IP,iSCSI,and Fiber channel protocols
- Troubleshooting
- NAS/SAN storage
- Host operating systems like Solaris, HP-Unix,AIX,andWindows
- RAID
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation,resultsand integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversitygaphere.
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