Quality Assurance
6 days ago
**About US**
Qoyod is a fast-growing technology startup that provides seamless cloud based, state of the art accounting solutions that transform traditional business environments into an integrated technology framework that accelerates accounting operations and empowers accountants to be consultants and effective decision makers. Qoyod has been recognized by the Fastest Growing Accounting Solutions Award for 2021 and granted the Best Place to Work for Award for 2022.
**Job Summary**
We are seeking a seasoned Quality Assurance and Training Lead to spearhead the development and implementation of robust QA frameworks and comprehensive training programs. As the Quality Assurance and Training Lead, you will play a pivotal role in ensuring exceptional service delivery and continuous improvement across our customer success department. This role requires a strategic thinker with extensive experience in QA management and training program development, particularly within a technology-driven environment.
**The Quality Assurance and Training Lead is responsible for**:
- Design and construct scalable QA frameworks tailored to the unique needs of Qoyod's customer success department.
- Implement QA standards and procedures to uphold service excellence and meet organizational objectives.
- Collaborate with management to establish performance assessment criteria and deliver regular performance evaluations for employees.
- Provide actionable feedback to team leaders and management to enhance overall customer and employee experience.
- Analyze QA data to identify trends, patterns, and opportunities for process optimization.
- Prepare and present comprehensive reports on QA activities and outcomes to key stakeholders.
- Develop and deliver new employee induction and onboarding training programs aligned with Qoyod's objectives and values.
- Create training materials tailored to different segments of the customer success department, ensuring consistency and effectiveness.
- Collaborate with HR to develop annual employee development plans and budget requirements.
- Assess training program effectiveness through key performance indicators (KPIs) and adjust strategies as needed.
- Coach and mentor QA team members to ensure consistent and high-quality performance.
- Conduct skills assessments and performance evaluations for employees, providing constructive feedback and guidance for improvement.
- Identify training needs and organize training sessions to enhance employee skills and meet quality standards.
**The required skills for the Quality Assurance and Training Lead**:
- Bachelor's degree in a relevant field; advanced degree preferred.
- Minimum of 7 years of overall experience, with at least 3 years in managing Quality Assurance and Training programs, preferably in a technology-driven environment.
- In-depth knowledge of quality assurance tools, concepts, and methodologies, with a focus on continuous improvement.
- Strong written and verbal communication skills, with the ability to effectively communicate with internal and external stakeholders.
- Self-motivated individual with excellent time management and organizational skills.
- Proven track record of developing and delivering impactful training programs.
- Ability to analyze data and identify trends to drive process improvements.
- Proficiency in Google Workspace, experience with Hubspot as a CRM and a ticketing system or similar systems is a plus.
- Excellent leadership and coaching skills, with the ability to motivate and inspire team members.
- Passion for driving excellence and continuous improvement in service delivery.
-
Sales Quality Assurance
4 weeks ago
مصر, Egypt iSchool Full timeiSchool is currently seeking a detail-oriented and experienced Sales Quality Assurance specialist to join our team. As a Sales Quality Assurance specialist, you will play a critical role in ensuring the quality of our sales processes and customer interactions. You will be responsible for monitoring and evaluating sales calls, providing feedback and coaching...
-
Sales Quality Assurance
2 days ago
مصر, Egypt iSchool Full timeiSchool is currently seeking a detail-oriented and experienced Sales Quality Assurance specialist to join our team. As a Sales Quality Assurance specialist, you will play a critical role in ensuring the quality of our sales processes and customer interactions. You will be responsible for monitoring and evaluating sales calls, providing feedback and coaching...
-
Quality Assurance Engineer
4 days ago
مصر, Egypt Avelabs Full time**Job description** - Understand organizational standard processes and procedures in addition to supporting Team Members in their understanding and implementation. - Evaluate the adherence of projects' processes and work-products in accordance with set Avelabs standard processes. - Plan and Perform quality assurance review audits. - Follow up quality...
-
Quality Assurance Leader
3 weeks ago
مصر, Egypt On-Hire Full time**Title**:Quality Assurance Leader** **Reports to: Head of Manufacturing** **Location: Cairo - Badr Industrial Zone** **Industry: Food manufacturing** **Job Summary**: The Quality Assurance (QA) Leader will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability...
-
مصر, Egypt Palladium Group, Inc. Full time**Consultancy - Quality Assurance & Quality Control, CFYE Egypt.** **Project Overview and Role**: The Challenge Fund for Youth Employment (CFYE) is a 7-year and €134 million programme funded by the Netherlands Ministry of Foreign Affairs, that aims to create a prosperous future for 230,000 young women and men in the Middle East, North Africa, Sahel & West...
-
Quality Assurance Manager
3 weeks ago
مصر, Egypt Dsquares Full timeDsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...
-
مصر, Egypt The Palladium Group (HQ) Full time**Description**: **Project Overview and Role**: The Challenge Fund for Youth Employment (CFYE) is a 7-year and €134 million programme funded by the Netherlands Ministry of Foreign Affairs, that aims to create a prosperous future for 230,000 young women and men in the Middle East, North Africa, Sahel & West Africa and Horn of Africa regions. The Fund will...
-
Quality Assurance Analyst
2 days ago
مصر, Egypt Expleo Full timeOverview: Works independently taking full responsibility for a certain test area. Primary role in Quality Assurance in the areas of analysis and design, implementation and execution, in line with agreed plans and strategies. **Responsibilities**: - Works on multiple phases of a project and/or multiple projects. - Takes responsibility for a certain test...
-
Manager - Quality Assurance
3 weeks ago
مصر, Egypt Majid al Futtaim Properties Full time**ROLE SUMMARY** The purpose of the Quality Assurance position is to oversee Quality Assurance (QA) teams in each of MAF-GS's functions, including Finance, Human Capital, Government Relations, and Procurement. This requires ensuring that each function has a QA team member who reports to this role and collaborates with the team member within his designated...
-
Quality Assurance Engineer
3 weeks ago
مصر, Egypt Luxoft Full time**Project** Description**: - Delivery Quality monitoring team is a dedicated quality group with three major responsibility areas: - Software engineering process establishment and improvement (including ASPICE assessments and tailoring of the standard process) - Quality assurance (process and work product auditing) - Tools and technologies (maintenance,...
-
Quality Assurance Engineer
5 days ago
مصر, Egypt Luxoft Full time**Project** Description**: - Delivery Quality monitoring team is a dedicated quality group with three major responsibility areas: - Software engineering process establishment and improvement (including ASPICE assessments and tailoring of the standard process) - Quality assurance (process and work product auditing) - Tools and technologies (maintenance,...
-
IT Quality Assurance
2 days ago
مصر, Egypt المعالي ايجيبت Full timeYears of experience: 2 - 6 years - Prepare written test plans/test cases and defines iterative test schedules for Quality Assurance of software releases. - Review functional and design specifications to ensure full understanding of individual deliverables. - Identifies, analyzes, and documents defects, questionable functions, errors, and inconsistencies in...
-
Quality Assurance Manager
3 weeks ago
مصر, Egypt Energy Ventures Full timeJob Summary: We’re looking to hire a Quality Assurance Manager for Energy Ventures Team. Responsible for identifying opportunities for improvement through quality control and evaluation, minimizing the impact and poor quality, risk analysis and mitigation plans and ensuring that adequate risk prevention processes are in place. Main Duties and...
-
Specialist, Quality Assurance
2 weeks ago
مصر, Egypt Mrsool Full time**What will you do?** Performance Monitoring: - Review quality of work performed by staff through live monitoring, Spot the daily issues and come up with solutions to optimize our daily operations in seamless way. Assessment & Reporting: - Uses quality monitoring data management system to compile and track performance at team and individual level....
-
Quality Assurance Specialist
3 weeks ago
مصر, Egypt BTECH Full timeEnsure that standards and safety regulations are observed - Address and discuss issues and proposed solutions with superiors - Document quality assurance activities and create audit reports - Make recommendations for improvement - Create training materials and operating manuals **Requirements**: - Proven work experience as a Quality Assurance Specialist...
-
Quality Assurance Specialist
3 weeks ago
مصر, Egypt Novartis Full time385997BR **Quality Assurance Specialist.**: Egypt **About the role** Location: Cairo, Egypt #LI-Hybrid About the Role: As a Quality Assurance Specialist you will be responsible for the technical and market release (QP) after assuring that appropriate practices, systems and processes are in place working closely with the Quality Control (QC) teams, by...
-
Quality Assurance Officer
2 weeks ago
مصر, Egypt Novartis Full time387959BR **Quality Assurance Officer.**: Egypt **About the role** Location: Cairo, Egypt #LI-Hybrid About the Role: As a Quality Assurance Officer, you will be responsible for the technical and market release (QP) after assuring that appropriate practices, systems and processes are in place across the manufacturing site’s quality control (QC) teams, by...
-
Senior Quality Assurance Engineer
3 days ago
مصر, Egypt Avelabs Full time**Job description** - Understand organizational standard processes and procedures in addition to supporting the team members in their understanding and implementation. - Evaluate the adherence of projects' processes and work-products in accordance with set Avelabs standard processes. - Coordinate planning and performing quality assurance review audits. -...
-
Quality Assurance Specialist
3 weeks ago
مصر, Egypt Sandoz Full timeManages Quality aspects and projects within area of responsibility. - Ensures and supports overall GxP conformity and Compliance with the Quality Management Systems - Ensure that Change requests are managed according to the SOPs from receipt, through to the implementation and closure. - Conduct GxP monitoring on all sections, conduct QA investigation for...
-
Quality Assurance Manager
3 weeks ago
مصر, Egypt Jamjoom pharma Full timeJamjoom Pharma has in a very short span of time emerged, as one of the leading pharmaceutical companies in the Afrasia region. The geographical focus of the company is on countries in the Middle East, Africa, and CIS regions. Strategic focus on selected therapeutic categories has contributed to the rapid growth, market acceptance, and overall success of the...