Sales Support Coordinator

3 days ago


محافظة القاهرة, Egypt IQVIA Full time

Job Profile Summary_

The Sales Operations Coordinator plays a crucial role in supporting sales and commercial teams by managing various client
- related affairs, generating management reports and sales forecasts, supporting finance collections, and driving operational efficiency.

**Responsibilities**
- Essential Functions_

**Client Affairs Support**:

- Providing end-to-end support in project engagement contracts - drafting of contract proposals, acquiring Legal and Finance approvals and ensuring the full execution in accordance with the company policy
- Providing comprehensive support to clients and ensuring timely provision and management of required paperwork including supplier forms, NDAs, MSAs, etc...
- Coordinating cross-function teams to resolve customer issues & complaints

**Vendor Processes**
- Providing support in the internal approval and onboarding process of vendors to the local systems.
- Consolidating required paperwork, and raising purchase orders as applicable.
- Gathering all necessary documents and collaborating with finance to ensure seamless payment processes to vendors while complying with internal protocols.

**Sales Reporting**
- Providing reports and proposing future reporting changes wherever necessary to gain clarity on sales activity, track revenue status, and provide insights to the teams for decision making
- Generating detailed reports that facilitate in-depth data analysis, providing valuable insights to guide strategic decision making within the sales team.
- Utilizing generated reports to develop accurate and informed sales forecasts.

**Operational Efficiency**
- Maintaining and adapting systems to best fit sales team needs and overall efficiency.
- Understanding the sales process and propose and implementing initiatives contributing to the overall operational effectiveness
- Pro-actively seeking enhancement though adoption of cutting-edge technologies and practices focused on automation and and innovation.
- Compelling corporate sales processes and procedures and maintaining marketing, invoice, contract, and miscellaneous information for ready access

**System Management**
- End-to-end opportunity management in the Salesforce systems: account setups, opportunity creation, budget submission, projects creation, and billing set-ups
- Setting up routine and custom reports and lists for sales and marketing purposes.
- Utilizing CRM to generate data quotations and proposals whenever needed

**Invoicing & Collection**
- Coordinating with the finance team and client to ensure minimum DSO
- Dispatching invoices diligently and following up to ensure timely payments.
- Identifying and addressing any issues related to invoices promptly, including raising internal credit note requests when necessary to resolve discrepancies or errors.
- Implementing proactive monitoring mechanisms to streamline the process and reduce manual interventions

**Experience**
- Typically requires a minimum of 2 - 5 years of experience.

**Knowledge**
- Requires broad knowledge of operational systems and practices gained through experience and/or education.


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