Country Manager
7 days ago
Country Manager - Egypt
At TTEC, we’re all about the Human Experience. Elevated. As a Country Manager for Egypt you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
**What You Will be Doing**
Looking for an opportunity to manage client relationships? Do you have a passion to motivate others? In this role, you’ll work closely with clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You’ll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing.
You’ll report to the Executive Director, Service Delivery. You’ll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You Will**
- Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met
- Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information
- Improve the key success metrics associated with goals. These include:
- Forecasting accuracy
- Revenue and margin goals
- Client, customer, and Employee satisfaction scores
- Call volume projections
- Contractual bonus goals
- Contractual client metric goals
**What You Bring to the Role**
- Associate degree, technical school, or equivalent work experience
- 2 years+ call center management experience
- Continuously promote a performance-driven culture and always work towards reaching for amazing
- Mentor and inspire others
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Customer focused mindset
**About TTEC**
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
**What You Can Expect**
- Dedication to your career growth and professional development
- Actively diverse and inclusive culture
- Community-minded organization committed to giving back
- Global team of curious lifelong learners guided by our company values
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
**Primary Location**: : EG-Cairo-Cairo
**Other Locations**: : Egypt
-
Country Manager
7 days ago
القاهرة, Egypt Tafaseel Full time**Job Summary**: The Country Manager is responsible for overseeing all operations, business development, and strategic initiatives within a specified country. This role involves leading the local team, managing relationships with stakeholders, and ensuring that the company's objectives are met in alignment with corporate goals. **Key...
-
Country Manager
4 weeks ago
القاهرة, Egypt Colas Full time**Mission**: As Country Director - Egypt, reporting to the Regional Director MEA, you will be responsible for developing business, leading the country management team, monitoring departments performance and budgets, and implementation and enforcement of the Group’s policies and strategies. **Key Success Measures**: - **Safety & Ethics -** Support the...
-
Country Manager
2 weeks ago
القاهرة, Egypt FxPro Full time**Join FxPro**: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At **FxPro**, we see each team member as an integral part of our...
-
Egypt Country Manager
2 weeks ago
القاهرة, Egypt Haleon Full timeHello. We’re Haleon. A new world-leading consumer healthcare company. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human...
-
Country Officer
4 weeks ago
القاهرة, Egypt World Bank Group Full time**Country Officer** Job #: req30611 Organization: IFC Sector: Operations Grade: GG Term Duration: 3 years 0 months Recruitment Type: International Recruitment **Location**: Cairo,Egypt Required Language(s): English Preferred Language(s): Arabic Closing Date: 12/24/2024 (MM/DD/YYYY) at 11:59pm UTC Description IFC - a member of the World Bank Group - is...
-
Country Officer
2 weeks ago
القاهرة, Egypt World Bank Group Full time**Country Officer** Job #: req30611 Organization: IFC Sector: Operations Grade: GG Term Duration: 3 years 0 months Recruitment Type: Local Recruitment **Location**: Cairo,Egypt Required Language(s): English Preferred Language(s): Arabic Closing Date: 12/24/2024 (MM/DD/YYYY) at 11:59pm UTC Description IFC - a member of the World Bank Group - is the...
-
Country Procurement Manager
4 weeks ago
القاهرة, Egypt Kone Full timeKONE, certified as a Top Employer in UAE, Qatar, KSA, and Oman, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency. **Role Overview**: The Country Procurement Manager leads and oversees procurement...
-
Country Procurement Manager
2 days ago
القاهرة, Egypt Kone Full timeKONE, certified as a Top Employer in UAE, Qatar, KSA, and Oman, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency. **Role Overview**: The Country Procurement Manager leads and oversees procurement...
-
Country Representative
6 days ago
القاهرة, Egypt United Nations Development Programme (UNDP) Full time**Background**: UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and...
-
Country Sales Manager
1 week ago
محافظة القاهرة, Egypt Bosch Group Full time**Company Description** Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our...
-
Sales Country Manager
2 weeks ago
محافظة القاهرة, Egypt SC Johnson Full time**SC Johnson has opportunity for Sales Country Manager - Egypt** **ABOUT SC JOHNSON** SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Windex®, Ziploc® and more, in virtually every...
-
Country Coordinator Egypt
4 weeks ago
القاهرة, Egypt PUM Full time**We are PUM**: All around the world, local communities are flourishing. Powered by the passion and expertise of entrepreneurs who dedicate themselves to making a real difference each day. At PUM our goal is to amplify and accelerate the positive impact they make, building a structurally better future for their community: socially, ecologically and...
-
Country Lead
7 days ago
محافظة القاهرة, Egypt JLL Full timeJLL supports the Whole You, personally and professionally. **Country Lead**: Job Description Summary Our service vision is to create an inspiring and welcoming place of work, offering seamless service and an exceptional experience. The Country Lead will work with energy to motivate and drive this service vision to become a reality. They will work closely...
-
Country Supply Chain Manager
7 days ago
القاهرة, Egypt Al-Futtaim Full time**Job Requisition ID**:165157 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Executive Assistant to Country Representative
2 weeks ago
القاهرة, Egypt United Nations Development Programme (UNDP) Full time**LOCATION**: Cairo, EGYPT **TYPE OF CONTRACT**: Service Contract **STARTING DATE**: **APPLICATION DEADLINE**: 25-Aug-24 (Midnight New York, USA) **POST LEVEL**: SC-3 **DURATION OF INITIAL CONTRACT**: One Year **TIME LEFT**: 2d 13h 53m **LANGUAGES REQUIRED**: Arabic English **EXPECTED DURATION OF ASSIGNMENT**: 12 Months **Background**: UN Women,...
-
Senior Country Expert
2 weeks ago
القاهرة, Egypt Plan International Full time**The Organisation** Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected. Working together with...
-
Regulatory Specialist, Country Labelling
2 days ago
القاهرة, Egypt GSK Full time**Site Name**: Egypt - Cairo **Posted Date**: Feb 16 2025 Are you looking for a regulatory affairs role that will enhance your documentation knowledge and allow you to help shape systems strategy? If so, this **Regulatory Specialist, Country Labelling**role could be an exciting opportunity to explore. As a **Regulatory Specialist, Country Labelling**, you...
-
Country Representative
2 weeks ago
القاهرة, Egypt Philips Nonprofit consulting Full time**Location**: Various African Countries (Remote) You most reside in any African countries **Contract Duration**: 6 Months (with potential for extension) **Compensation**: Performance-based, Negotiable **About Give to Africa** **Give to Africa** is a pioneering online giving platform dedicated to connecting donors with trusted nonprofits, NGOs, and...
-
القاهرة, Egypt Property Finder Full timeFounded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...
-
Country Manager
3 days ago
القاهرة, Egypt Kiwi Hunting Full time**Position Summary**: **Key Responsibilities**: - Develop and implement a comprehensive market strategy for the Libya region, aligned with the company’s overall goals and objectives. - Drive revenue growth by identifying and pursuing new business opportunities and expanding existing accounts. - Build and manage relationships with key distributors,...