Guest Relations Supervisor

1 week ago


مصر, Egypt Marriott International, Inc Full time

**Job Number** 23206502

**Job Category** Rooms & Guest Services Operations

**Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.



  • مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23100109 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...


  • مصر, Egypt Qureos Inc Full time

    Position Type: Full-Time **Salary**: Competitive, based on experience Benefits: Medical insurance, vacation days, training opportunities **About Savoy Sharm Group**: Savoy Sharm Group is a leading hospitality company in Sharm El Sheikh, Egypt. We are committed to providing our guests with exceptional service and creating unforgettable experiences. We are...


  • مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23126745 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...

  • Guest Relation

    1 week ago


    مصر, Egypt Marriott Worldwide Full time

    **Job Number** 22149472 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean...


  • مصر, Egypt Marriott Worldwide Full time

    **Job Number** 22154427 **Job Category** Rooms & Guest Services Operations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property amenities, services,...


  • مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23140069 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...


  • مصر, Egypt MOVENPICK Full time

    **Guest Relation Manager** - Our Vision, we make moments Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An...

  • Guest Relations Agent

    4 weeks ago


    مصر, Egypt Marriott International, Inc Full time

    **Additional Information** Russian Speaker **Job Number** 22157777 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • مصر, Egypt RIXOS Full time

    **Job Description** Guest Relations Manager** An exciting opportunity has arisen for a **Guest Relations Manager** to join Rixos Premium Saadiyat Island. **What you will be doing**: - Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction - Manage guest services staffing and supervision, including scheduling,...

  • Agent-guest Relations

    4 weeks ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23073066 **Job Category** Rooms & Guest Services Operations **Location** Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property...

  • Guest Relations Agent

    2 weeks ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22130938 **Job Category** Rooms & Guest Services Operations **Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding...

  • Agent-guest Relations

    14 hours ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23073066 **Job Category** Rooms & Guest Services Operations **Location** Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property...


  • مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24101102 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of...


  • مصر, Egypt IHG Full time

    **About us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...

  • Guest Relation

    2 weeks ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23100056 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Relations Agent

    4 weeks ago


    مصر, Egypt Emprego EG Full time

    **About Us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...


  • مصر, Egypt Emprego EG Full time

    **About Us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...


  • مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24082189 **Job Category** Finance & Accounting **Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Organize, secure,...

  • Guest Relations Agent

    2 weeks ago


    مصر, Egypt theWORK Full time

    **Employer**:5* Hotel **Contract**: 12 months **Joining date**: within one month (once documents are ready) Company provides: - Work visa - Airline Tickets - Medical Insurance - Accommodation - Duty Meals Positions **Position**: Guest relations agent **Basic salary**: 650 USD **Requirements**: - English Upper-Intermediate or above - Experience in a...


  • مصر, Egypt Marriott International, Inc Full time

    **Posting Date** Mar 10, 2021 **Job Number** 21008619 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP **Brand** Renaissance Hotels **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located...