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Junior Sales Associate

2 weeks ago

Cairo, Egypt Azza Fahmy Jewellery Full time

1- Handle customer inquiries and requests and advise the customer to the suitable product 2- Follow up on all sales transactions on the system and see if everything is going well 3- Receiving customers' requests for special orders or products not available in the branch as well as maintenance (repair of purchased products), recording them and sending them to the concerned departments and following them up to the exhibition and handing them over to the customer and collecting the value of the service fees prescribed according to the work procedures 4- Oversee the daily operations of sales assistants and support the appropriate telephone to comply with the standards and procedures of work 5- Solving customer problems that may appear in accordance with the company's procedures, standards, and rules, as well as encouraging customers to complete a service survey to identify customer feedback and the problems they encounter.
- Excellent English Language - Ability to deal with anyone - Ability to build strong Rapport with customer
Each handmade piece of jewellery is unique, with a special tale behind it. Inspired by various cultures, each design is a manifestation of a thought supported by an abundance of research and craft. Established in 1969; Azza Fahmy Jewellery design and manufacture jewellery that has gained international acclaim and is considered a player in the international luxury jewellery market The company has morphed from being run by an entrepreneur to an established and strategically structured organization comprising of marketing, sales, design, planning and quality control departments, supported by strong financial and human resource teams to enable the company to sustain its product quality whilst meeting the newly demanded volumes, and to be able to grow steadily in competitive markets. Today, the Studio & Workshop is located in 6th of October Industrial City; and employs over 200 people varying between skilled labor, designers, engineers and marketers. Expansions are happening fast, and the company looks forward to an even more extensive presence in the Middle East and Europe, with the US soon to follow.