Customer Asset and Data Manager

4 days ago

مصر, Egypt Orange Full time

**votre rôle**:
**The Role: Customer Asset and Data Manager**

The Customer Asset & Data Manager (CADM) is accountable and responsible for managing the customer asset and data information on a customer solution through the lifecycle of the customer contract. It is a customer-facing role. The CADM is the responsible SPOC in front of the customer for all aspects of management of the customer’s assets and data. The CADM Manager is supported by the CADM Practice.

The CADM role is a key role in the successful management of Orange’s large complex customers.

**Activities**

**During the Build phase, the CADM Manager is responsible for the following activities**:

- Establish and validate Customer Data Inventory baseline, for all services (hardware and software).
- Bridge Orange Business and Customer on data model; Ensure comprehensive documentation that summarizes the key data definitions and data processing, for both customer and Orange.
- Define data Governance model between customer and Orange, covering the lifecycle of the contract.
- Ensure an agreed data integrity SLA is established with the customer, covering the build and the run phase.
- Ensure the agreed data model is applied across the full scope of the contract at build phase, working with lead project managers of the different project towers.
- Lead data management for Discovery and Transition; Oversee Discovery actions and be the voice of the customer.
- Oversee and coordinate Data Inventory upload into Orange Tools, for all services.
- Ensure definition of Organic Growth / MACD process, tools, data flows, for all services.
- Ensure definition and data model for Customer Catalogue.
- Ensure correct data model and effective digital process/tool for Site Survey Data Capture.
- Ensure correct data model for the CMDB (reference database for the customer - assume SNOW) infrastructure, working with Solution/Technical Consultant.
- Manage the approach for integration with Vendors or Suppliers or 3rd parties CMDBs as required, including CI exchange and reconciliation rules.
- Lead Data Management for the Transformation project phase. Lead data management for the HOTO phase.

**During the Run phase, the CADM Manager is responsible for the following activities**:

- Produce contractual Customer Reporting for Data Quality/Integrity SLA. Lead remediation actions.
- Manage current and historical state of the CIs (Configuration Items) (including decommissioned sites).
- Identify and record all commercial ordering information, all technical elements including device, vendors and SLAs details, and all software and license elements included in the contract required to ensure operational implementation and support.
- Manage software. Ensure all software and licenses are assigned to the correct account.
- Identify new assets (hardware/software) and Configuration Items to declare, and their categorization (triggered by MACD /Organic growth).
- Track upcoming contract renewals with vendors and carriers.
- Ensure correct Data for Reporting for Billing.
- Conduct regular audits on CMDB (SNOW) and the complete asset inventory. Lead remediation actions.
- Produce regular reporting, internal and for customer, on the customer assets and on CADM activities performed for the customer.
- Identify which assets could be optimized (e.g an assessment on used/unused WAN/LAN Ports, Application bandwidth consumption, etc).
- Act as the main contact for people (Customer, QO, COCM, PM, CSM and Service Providers) involved in the delivery of the process, for queries and issues within the CADM scope
- Manage the relationship and set up good governance with stakeholders (Customer, MSI Desk, GSI TDT and GSAT or Tools owners) to be able to operate the end-to-end Service Asset lifecycle. Be the Customer's SPOC for all aspects of management of the customer's assets.

**votre profil**:
**Required skills and competencies**
- 10+ years experience including 5 years in Customer Service Management / Data Management / Asset Management / Project Management.
- Strong Data Management Skills - advanced Excel, comparison of large data sets, anomaly reports tracking, Versioning management, Scripting skills eg Python, awk, as well as PowerBI skills are a plus.
- Data Management / Asset Management knowledge and experience.
- Customer Facing skills - Customer Service, Customer relationship management.
- A good knowledge of Orange Business processes and tools (Gold, Salto, CIS, GINI, Marine, Oceane, FLIP, LOIS, SNOW ecosystem, monitoring tools, Federated Inventory).
- A good knowledge of Orange Business products and services, in particular, Connectivity (LAN, WAN), Security, Cloud.
- Experience with working across a multi-supplier environment is a plus.
- He/She will demonstrate a high level of autonomy, is able to take initiatives and to organize transversal working groups with various stakeholders in project mode frameworks.
- Transversal Teamwork oriented with strong communication skills in multicultura

  • Customer Asset and Data Manager

    4 days ago

    مصر, Egypt Orange Business Services Full time

    **About the role**: He Customer Asset & Data Manager (CADM) is accountable and responsible for managing the customer asset and data information on a customer solution through the lifecycle of the customer contract. It is a customer-facing role. The CADM is the responsible SPOC in front of the customer for all aspects of management of the customer’s assets...

  • IT Asset Management

    1 day ago

    مصر, Egypt HSBC Full time

    -Job description - To manage a small team of IT resources responsible for the implementation, and maintenance of a stable and reliable Delivery and Support environment, supporting all aspects of processor hardware, operating system software and middleware through maintenance of an effective relationship for the Group with various IT vendors, suppliers and...

  • Asset and Inventory Manager

    2 weeks ago

    مصر, Egypt Egyptian Banks Company Full time

    Develop and maintain an asset management plan for the organization's assets. - Ensure that all assets are properly maintained, repaired, and replaced as necessary. - Manage and oversee the acquisition, disposal, and transfer of assets. - Monitor and analyze asset performance, including utilization, maintenance costs, and downtime. - Ensure compliance with...

  • Senior Analyst Service Asset

    4 days ago

    مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** Identify and promote opportunities to achieve continuous improvement in operational and process performance To assure SITA's competitive strength and business growth through the provision of the highest quality Asset...

  • Accountant & Assets Officer

    3 weeks ago

    مصر, Egypt NCBIS Full time

    Position Overview: NCBIS is looking for Accountant & Assets Officer Responsible for all cash in and cash out. Maintain accurate bookkeeping and routine accounting records. Proper management, insurance, and physical control of all the school assets including furniture, equipment, stock and other assets. Reports to: Finance and Compliance...

  • Customer Support Executive

    3 weeks ago

    مصر, Egypt Absolute Data Services Full time

    **About the company** Absolute Data Service is a data center that works under Foodhub, to provide the best customer experience and fastest response to Foodhub clients across multiple countries and help Foodhub clients in growing their business. **Roles & Responsibility** Build solid business relations with your clients Ensure solving any client...

  • Fixed Assets Supervisor

    5 days ago

    مصر, Egypt Vodafone Full time

    **Role purpose**:Ensures adherence to guidelines for acquisition, maintenance, retention and disposition of fixed assets and associated records. Coordinates fixed asset functions for a department or multiple large divisions. Supervises, trains and evaluates Fixed Asset Specialists. **Key accountabilities and decision ownership**: - Record and Report fixed...

  • Asset Integrity Lead

    6 days ago

    مصر, Egypt Methanex Corporation Full time

    **Position Summary**:The primary role of the Asset Integrity Lead is to ensure that all risks associated with the design and operation of the plant assets are identified and maintained at an acceptable level, in compliance with HSE policy and relevant referential documents. In order to achieve the above, the Asset Integrity Lead will verify that critical...

  • Asset Planning Executive

    3 weeks ago

    مصر, Egypt TRANSMAR Full time

    **Responsibilities**: - Optimize cargo flow to ensure maximum profitability - Match demand and supply forecasts for maximum profitability and asset utilization - Set and execute repositioning plans - Reduce Storage and Repositioning costs - Plan fleet allocations across all destinations - Plan maintenance and repair activities **Qualifications**: - 1-3...

  • Fixed Assets Lead

    5 days ago

    مصر, Egypt Vodafone Full time

    **What you’ll do**: **Role purpose**: responsible for the identification, assesing, valuation, and financial reporting of timely capitalizing of capital projects and reconciliation and reporting of capital work in progress of constructed assets and assist in revaluation activities and building new modules that serve enhanced fixed assets reporting. **Key...

  • Social Media and Digital Asset Coordinator

    3 weeks ago

    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Social Media and Digital Asset Coordinator** **POSITION SNAPSHOT** Location: Egypt Company: Nestlé *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future....

  • Data Architect Manager

    5 days ago

    مصر, Egypt Envision Employment Solutions Full time

    **Responsibilities**: - Play a critical role in identifying innovative technology solutions, exploring how these could be integrated to support the business, and evaluating effectiveness. - Spearhead all data-related initiatives that the entity will undertake in relation to innovation. - Acts as a leader in emerging date techniques and technologies,...

  • Customer Master Data Associate

    2 days ago

    مصر, Egypt Nestle Full time

    **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Full-time **Main Purpose of Job**: **Responsibilities**: - Create customers in SAP based on information provided by the division. Reviewing the information for completeness and accuracy based on the business requirement/process. - Works with business units and appropriate team...

  • Customer Master Data Associate

    4 weeks ago

    مصر, Egypt Nestle Full time

    **Customer Master Data Associate** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Full-time **Main Purpose of Job**: **Responsibilities**: - Create customers in SAP based on information provided by the division. Reviewing the information for completeness and accuracy based on the business requirement/process. - Works...

  • Customer Master Data Associate

    1 hour ago

    مصر, Egypt Nestle Full time

    **Customer Master Data Associate** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Full-time **Main Purpose of Job**: **Responsibilities**: - Create customers in SAP based on information provided by the division. Reviewing the information for completeness and accuracy based on the business requirement/process. - Works...

  • Data Management Specialist

    4 weeks ago

    مصر, Egypt Orange Business Services Full time

    **About the role**: - Responsible for data integrity of customer information in all systems/tools - Ensures all technical documentations are posted and updated. - Agree handover documentation requirements with key stakeholders and that key activities and deliverables are incorporated in the programme plan to meet the overall programme objectives - Manage...

  • Customer Success Manager

    3 weeks ago

    مصر, Egypt Udacity Full time

    Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...

  • Asset Owner

    2 weeks ago

    مصر, Egypt Voltalia Egypt Full time

    At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...

  • Data Management Specialist

    2 weeks ago

    مصر, Egypt Orange Business Full time

    **About the role**: - Responsible for data integrity of customer information in all systems/tools - Ensures all technical documentations are posted and updated. - Agree handover documentation requirements with key stakeholders and that key activities and deliverables are incorporated in the programme plan to meet the overall programme objectives - Manage...

  • Customer Master Data Associate

    3 weeks ago

    مصر, Egypt Nestle Middle East Full time

    The Role Customer Master Data Associate POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Full-time Main Purpose of Job: Responsibilities: - Create customers in SAP based on information provided by the division. Reviewing the information for completeness and accuracy based on the business requirement/process. - Works with...