Data Management Specialist

3 weeks ago


مصر, Egypt Orange Business Full time

**About the role**:

- Responsible for data integrity of customer information in all systems/tools
- Ensures all technical documentations are posted and updated.
- Agree handover documentation requirements with key stakeholders and that key activities and deliverables are incorporated in the programme plan to meet the overall programme objectives
- Manage and create the production of the project handover documentation to time, cost and quality criteria including review and sign off by the required stakeholders
- Provide status reports on the delivery plans including major issues with owners and actions, risks and mitigations as required by the Head of Handover and the Senior Project Manager
- Communicate regularly with other project based Handover Managers to ensure exchange of experience, good practice and learning from mistakes
- Manage and co-ordinate project handover processes and ensure that all appropriate documental evidence is provided.
- Enhance handover templates
- Optimize handover interlock between the different stakeholders
- Initiate and conduct any needed improvement plan on handover
- Organize regular calls with project team and customer to make sure that they are aligned and to review with them the HO checklist
- Confirm with the project team that the customer assets have been well identified in the tools(GAHD ,PRIME, GINNI, SNOW)

**About you**:

- Understanding of networking technology and systems utilized in global WAN and LAN
- Able to work well under pressure and can handle escalations calmly and competently
- Excellent Communication Skills
- Results Driven
- "Can Do" Attitude and high Team Spirit and self-motivation attitude.
- Ability to work under pressure to deal with multiple tasks
- Ability to provide exemplary customer focused support in a fast-paced environment
- Able to work independently with initiative and proactivity
- Teamwork, uses a team approach to solve problem when appropriate
- Ability to work business hours based on customer region
- Advanced Excel knowledge is a big PLUS

**Additional information**:

- Degree level or equivalent (Engineering, Computer Since, Computer engineering, Business or Science Degree);
- Fluent in both spoken and written English
- CCNA is preferred
- Automation Skills is a big PLUS
- Advanced EXCEL is required

**Professional Experience**:

- Minimum 2 years of experience in the fields of Telecommunication and Networking
- Minimum 1 year in a customer facing roles

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular


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