Customer Experience

Experience defining requirements and using data and metrics to generate business insights. - Bachelor’s degree in Engineering, Mathematics, Statistics or similar quantitative discipline. - 2-5 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent. - Technical skills - Advanced...

We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services and collaborate with internal departments to optimize customer services and brand awareness. - Nurturing...

We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services and collaborate with internal departments to optimize customer services and brand awareness. - Nurturing...

**Summary** **Responsibilities** - Develop and execute strategies to drive telesales, focusing on achieving sales targets and revenue growth - Implement initiatives to optimize customer retention rates by identifying opportunities to enhance customer loyalty and reduce churn - Lead and manage a team of Customer Support Representatives, ensuring high-quality...

**The role of a customer experience (CX) specialist is to ensure that the telesales/customer service agent follows a buyer-centric approach and delivers a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the customer journey. A customer experience specialist is responsible for keeping track of customer...

**About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

**About Passport**: As the day-to-day customer experience associate for our brands, you’ll be integral in building a trusting relationship with our customers and their customers. We want to ensure that our customers have a seamless experience with Passport. We're looking for more than someone to answer our support tickets; we're looking for an empathetic...

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...

Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work. **About the Role**: The Customer Experience Manager (CEM)...

**About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete information by using the right methods/tools. - Meet personal/customer...

**Job Purpose** **Key Accountabilities** - Develop and maintain strong relationships with customers, serving as their primary point of contact. - Actively engage with customers to understand their needs, address concerns, and identify opportunities for growth and upselling. - Provide timely and effective support to customers, resolving their issues,...

**About Taager** **Our Mission** Our mission is to empower anyone to start and scale their e-commerce business. **Our Vision** We imagine a world where anyone gets the opportunity to sell online, make a living and get rich in an easy and risk-free way. A world where the magic of technology becomes accessible to the most talented of Merchants. **Role...

**About the role** As the Customer Experience Manager, you will be part of the Experience Team focusing on maintaining a world-class customer support function by implementing and optimizing metric-driven policies, procedures, and quality standards. You will function as a strategic, customer-facing, results-driven, and innovative operations leader; managing...

Our Customer Experience team in Abgad are one of our frontliners! As part of the team, you'll be our customers' problem solver after becoming their friend. By building rapport, understanding their concerns, working closely with internal teams to get their issues resolved, you'll convert passive customers into clients and angry customers into friends and...

**About us** Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

**Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required periodical reports. - Cooperating with Sales counterpart for maximum customer retention and satisfaction. - Meeting designated...

**Responsibilities**: - Manage and execute customer bookings against space and equipment availability. - Manage and execute documentation process. - Manage and execute invoicing and BL Delivery. - Complete required periodical reports. - Cooperate with Sales counterpart for maximum customer retention and satisfaction. - Meet designated customer SLAs. -...

**Role Brief**: **What you will be working on here in Koinz**: - Demonstrating exemplary customer service skills in every interaction and ensuring timely, one-contact resolution with customers. - Managing merchant inquiries and live order operations. - Effectively de-escalating customer issues using empathy and conflict resolution skills. - Utilizing...

**About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...