Italy Fixed Service Provisioning Specialist

5 days ago


مصر, Egypt Vodafone Full time

**Role purpose**:
Technical Voice Configurations of VOIP and 4G Backup Solutions for all Fixed Products for SME and Enterprise Customers in VF Italy.He/She will be responsible for steering the operation under supervision of the Sr. Supervisor to guarantee achieving all orders KPI.

**Key Accountabilities and Decision Ownership**:

- Voice Service Provisioning on PBX and Routers of Italian Enterprise Fixed Customers.
- Responsible for Rollout and Migration for Fixed Voice Services for Indirect and Direct Enterprise Market
- Troubleshoot and Resolve all Problems related to the Voice Provisioning Orders to guarantee service delivery.
- Deliver all Orders within the targeted KPI
- Follow up and ensure that all handled orders are being monitoring in terms of the targeted service KPI’s: SL, AHT, received calls, and dropped calls, etc.
- Technical Escalation for the Voice Service Provisioning Orders
- Develop and maintain Technical Learning Paths for the team
- Conduct a bootcamp for new comers and responsible for new on-boarding, and Responsible for delivery any new product to
- Working on Shift Basis to cover Italian working hours from 8 AM and 8 PM Italy Time during Weekdays and Weekend

**Core Competencies, Knowledge and Experience**:

- Expert Knowledge of Fixed Network Solutions
- Expert Knowledge of Voice Provisioning and Configurations on PBX and Routers
- International Experience with Enterprise Customers (Preferred Italian Customers).
- Technical degree (preferable in Telecommunications) or higher.
- Knowledge of MS Office
- C1 in Italian (minimum) with good oral and written communication skills

**Must-have Technical/Professional Qualifications**:

- 4-6 years of experience in Fixed Network Field
- CCNA knowledge is must
- Profession in Italian and English, spoken and written (C1 is Must)
- Basic Knowledge in the Tools
- PEGASO
- OCA

**Key Performance Indicators**:

- Maintaining service level agreements.

_VOIS #Movewithus



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