Tes Italy Incident Management Engineer

**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

**Role Purpose**: Ascertain sustainable solutions within the frame work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

**Role purpose**: Technical Ops expert for all Fixed Products for SME and Enterprise Customers in VF Italy. He/she will be responsible for steering the operation under supervision of the Sr. Supervisor to guarantee achieving Ops KPI. To provide Leaders and Vodafone Italy will all the required reporting (Daily, Weekly, Monthly) **Key accountabilities and...

**About Careem** Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem's mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in...

**Generative AI Engineer (F/M/X)** Munich TES is seeking talented individuals with a background in Generative AI, offering an exciting opportunity for graduates from Technical University Departments/Schools of Sci - ences/Computer Science, Physics, Mathematics, or related fields. Join our team to contribute to cutting-edge projects in Generative AI, working...

**Generative AI Engineer (F/M/X)** Munich TES is seeking talented individuals with a background in Generative AI, offering an exciting opportunity for graduates from Technical University Departments/Schools of Sci - ences/Computer Science, Physics, Mathematics, or related fields. Join our team to contribute to cutting-edge projects in Generative AI, working...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

Ø Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all troubleshooting and...

Work on 2 main technologies: Avaya and Microsoft Telephony (Skype for Business/TEAMS/Direct routing). - Provide second level expert support for OBS customers in both technologies. - Ensure outstanding customer experience. - Own incidents/changes according to shift rules. - Own incident through its life ensuring service restoration & customer's business...

Work on 2 main technologies: Switched Voice (known in OBS as BTG) and Microsoft Telephony (Skype for Business/TEAMS/Direct routing). - Provide second level expert support for OBS customers in both technologies. - Ensure outstanding customer experience. - Own incidents/changes according to shift rules. - Own incident through its life ensuring service...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Job Title: Threat Intel Analyst Location: Cairo, Egypt Preferred certifications: GCIH, GCTI Travel: Seldom Description: The Trend Micro Threat Intel Analyst (TIA) would be a member of the Managed XDR...

**About the role**: - Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...) - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s...

**About the role**: **Job Responsibilities & Scope** - Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify, and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...). - Document all troubleshooting and provide regular updates for all actions...

**About the role**: A- NAM operations Overlook NAM operations for ESC top customers and manage the relationship with customer & account team in collaboration with head ESC NAM. Maintain and lead automation and value added services and tools for NAM customers B-Major Incident Management: Act as main point of contact leading OBS internal...

**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About Careem** Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem’s mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established...

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...