Customer Service Team Leader

1 week ago


مصر, Egypt UX Centers Full time

Optimize CSRs performance from both a quality and efficiency perspective - Provides statistical and performance feedback and coaching on a regular basis to each team member. - Address disciplinary and/or performance problems according to company policy. - Identify training needs and maintain all Nestle R&D specific training material - Drive knowledge transfer within the team - Roster distribution to achieve the target - Provide input/feedback to Management team where required - Remain well versed in Call Monitoring policies, procedures, standards and documentation
- We are looking for Team Leaders who can provide not only a superior customer experience, but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.) - Excellent written and Spoken English
UX CENTERS, AN ARSENAL OF INNOVATIVE SOLUTIONS. UX CENTERS, a major player in the outsourcing of customer relations activities, is present in several countries and provides an offer that meets the challenges of globalization and multi-service expertise, making it possible to cover the entire value chain of customer relationship. For several years, UX CENTERS has supported its customers operating in multiple sectors and industries, in creating value and optimizing the customer experience, with a unique approach oriented towards operational excellence. UX CENTERS has put innovation at the heart of its operational strategy, through the implementation of a unique and exclusive technology worldwide. Combining human intelligence and artificial intelligence, UX CENTERS offers optimal proactive services. By your side, we design innovative solutions, tailor-made and adapted to your profession and at each stage of the customer journey. UX CENTERS continues to build strong strategic relationships with its customers. We work closely together to achieve the objectives set in terms of performance, transformation or financial results.



  • مصر, Egypt Dual for Information Tech Full time

    We Are Hiring immediately a customer service Team Leader Requirements: - BSc Degree, Graduates only. - 2 year experience as a Team Leader - Excellent to fluent in English ( Speaking - Writing) - Very good computer user. - Tanta or nearby Residents only. Work Condition: - Full time, - Morning shift only. - Fixed Friday off. Ability to commute/relocate: -...


  • مصر, Egypt IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • مصر, Egypt Informa Markets Full time

    Company Description In every market and industry, business opportunity and success come from attracting and engaging with customers, generating leads, showcasing products and researching and discovering the latest solutions. Informa Markets organizes over 550 market leading B2B events every year. At our events we create the environments which allow...


  • مصر, Egypt WebBeds Full time

    **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...

  • Team Leader

    1 week ago


    مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...

  • Freight Team Leader

    2 days ago


    مصر, Egypt UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • مصر, Egypt Talent Pal Full time

    **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...


  • مصر, Egypt Future Group Full time

    **Job Descriptions** - Provide Direct Customer Support through various channels. - Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. - Investigate and resolve customer complaints and queries particularly escalated ones. - Provide feedback and support to the Client...


  • مصر, Egypt Atlas Copco Service Egypt Full time

    Do you like to put your energy into an **ambition growth plan** and see it come to fruition? **Mission** Supervision of AP, OTC, T&E and I/C team. Ensures that all queries are solved, and incoming documents processed in a timely and correct manner. **Role**: - Manage day to day operations of the Operations team - Sorting, verifying, and processing of...


  • مصر, Egypt Dual for Information Tech Full time

    Job Description provide Direct Customer Support through various channels. Resolve customer complaints and queries - particularly the escalated ones. Provide feedback and support to the Customer Care team to ensure that all issues are resolved. Continuously monitor the performance of the team, and craft tailored development plans for each member. Train and...

  • Telesales Team Leader

    3 weeks ago


    مصر, Egypt SYE English Community Full time

    **SYE English community** is hiring **"Telesales Team Leader"** Monitoring telesales and moderation team performance and motivating them to reach targets. Achieving sales targets and department goals. Providing continuous reporting on sales forecast Coaching the team members and increasing their sales skills and performance. Updating all internal systems to...

  • Taxes Team Leader

    3 weeks ago


    مصر, Egypt Atlas Copco Service Egypt Full time

    Do you like to put your energy into an **ambition growth plan** and see it come to fruition? Join us! **Mission** Supervision of Taxation Team. lead and manage multiple operations of the tax practice area and to deliver quality tax services, that will increase firm’s reputation. Serve as business advisor to our clients aiming at maximizing engagement and...

  • CRM Team Leader

    7 days ago


    مصر, Egypt Trukker Full time

    TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...

  • .NET Team Leader

    4 weeks ago


    مصر, Egypt CrossWorkers Full time

    **.Net Team Leader for International customer** **Title: Software Development Team Leader -.Net** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a.Net Team Leader and you have ambitions to...

  • .NET Team Leader

    7 hours ago


    مصر, Egypt CrossWorkers Full time

    **.Net Team Leader for International customer** **Title: Software Development Team Leader -.Net** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a.Net Team Leader and you have ambitions to...


  • مصر, Egypt Homzmart Full time

    Company Description **Homzmart** is an eCommerce platform that sells home furniture, goods and also an end to end community connects home professionals with homeowners who can browse home designs, furniture, accessories, and products and also can find reviews, referring professionals, take advice from professionals and read articles about home...

  • Team Leader

    1 week ago


    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team leader (FR/ENG) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...

  • Sales Team Leader

    3 weeks ago


    مصر, Egypt Antifat Full time

    Antifat is looking to hire a Sales Team Leader. **Responsibilities** - Build a sweeping sales strategy to meet quotas, manage a team of sales professionals, and oversee the financial success of the department. - Responsible for coordinating the sales department, supporting management, and ensuring sales quotas are reached. - Solving customer complaints and...

  • Team Leader-internal

    3 weeks ago


    مصر, Egypt PBSC Full time

    We are looking for Team Leaders who can provide not only superior customer experience but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc. - Optimize CSRs performance from both a quality and efficiency perspective - Provides statistical and performance feedback and coaching on a regular basis for each...