Director - Field Dedicated Account Development
1 week ago
The Field Account Development Dedicated Director sits within a geographical territory and leads a team of managers responsible for business development and management of high-value existing customers. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high performing team.
Strategic planning (20 - 30% of time)
- Drive overall sales territory strategy to achieve business goals and sales targets
- Collect customer feedback and distribute internally to influence product development based on customer need
Coaching and development (20 - 30% of time)
- Hire and on-board new Field AD managers to build a strong team
- Support team development by regularly conduct 1:1 coaching sessions, team huddles to share best practices
Performance management (10 - 20% of time)
- Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
- Partner with Marketing, EDA, PPI, Product and Senior Leadership to improve sales engagement and performance
- Support team to handle client escalations, as needed
Account development (10 - 20% of time)
- Initiate, develop and maintain executive level relationships and drive sales activities with key customers
- Lead sales team to develop a long-term strategy for each client
Compliance (100% of time)
- Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
- Conduct customer ride-alongs with Field AD managers to ensure high quality and compliant customer interactions
Knowledge and Skills
Client development
- Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership
Coaching
- Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions
Performance management
- Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
Demonstrating value
- Proactively and consistently demonstrates the value of partnering with American Express
Results focus
- Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
- Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Attributes
- Strategic thinking
- Leadership and team motivation
- Personal accountability
- Compliance focused
Experience
- Bachelor's degree required, Master’s degree preferred
- Experience leading sales teams, 5 - 7 years minimum
- Experience partnering with clients across various markets / industries
- Experience in a highly-regulated industry
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
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