Hospitality Manager
3 weeks ago
Our company, PILLARS, is a leading provider of luxury hotel and furnished apartment accommodations. We are currently seeking a Reservation Supervisor to oversee all aspects of the reservation process.
Job OverviewThe Reservation Supervisor will be responsible for managing a team of reservation agents, ensuring efficient and accurate bookings, and implementing strategies to maximize occupancy and revenue. The role involves monitoring reservation trends, managing room inventory, and working closely with other departments to ensure smooth operations and guest satisfaction.
Key Responsibilities- Oversee the reservation process, ensuring efficient and accurate bookings
- Supervise a team of reservation agents, providing training and support as needed
- Monitor reservation trends and adjust strategies to maximize occupancy and revenue
- Manage room inventory, making recommendations for room allocations based on occupancy levels and guest needs
- Work closely with other departments, such as sales and housekeeping, to ensure smooth operations and guest satisfaction
- Handle guest complaints or issues related to reservations, working to resolve them in a timely and satisfactory manner
- Maintain accurate records of reservations, cancellations, and no-shows
- Prepare and analyze reservation reports to identify areas for improvement and make recommendations to management
- Bachelor's degree in hospitality management or a related field
- Minimum of 2 years of experience in a reservation or front office role, preferably in a hotel or furnished apartment setting
- Strong leadership and supervisory skills
- Excellent communication and customer service skills
- Proficient in reservation software and systems
- Ability to work flexible hours, including nights and weekends
- Fluent in English and Arabic, both written and verbal
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