Guest Relation Officer
7 months ago
Guest Relation Officer (German Speaking)
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
**What will I be doing?**
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Mgr-guest Relations
7 months ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 24013886 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...
-
Guest Experience Supervisor
7 months ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 24100838 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...
-
Security Officer
7 months ago
Cairo, Egypt Hilton Full timeSecurity Officer A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour. **What will I be doing?** As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis,...
-
Guest Experience Expert-g.s.a
6 months ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 24088979 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...
-
Recruitment Officer
8 months ago
Cairo, Egypt Hilton Full timeA Recruitment Officer is responsible for responding to applicant requirements to deliver an excellent experience while working with internal customers on recruitment needs and ensuring employee and prospect documentation is in order. **What will I be doing?** As a Recruitment Officer, you are responsible for responding to all applicant requirements to...
-
Director of Guest Experience
7 months ago
Cairo, Egypt Talent Pal Full timeFour Seasons can offer what many hospitality professionals dream of - a chance to define a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As...
-
Customer Relations Associate
3 weeks ago
Cairo, Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is a leading provider of recruitment solutions.We are currently hiring Guest Survey Associates for a US account located in Egypt.Job Responsibilities:The ideal candidate will be responsible for making outbound calls to US citizens to gather feedback on their accommodation experience.Key responsibilities include building sustainable...
-
Customer Relations Associate
2 weeks ago
Cairo, Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is a leading recruitment agency hiring Guest Survey Associates for US accounts located in Egypt.Job Responsibilities:We are seeking an individual to make outbound calls to US citizens and gather feedback on their accommodation experiences.To be successful, you will need to build trust with customer accounts through effective communication...
-
Officer-loss Prevention
7 months ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 24042015 **Job Category** Loss Prevention & Security **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room...
-
Accountant and Office Manager
6 months ago
Cairo, Egypt First international contracting company Full timeFirst International Contracting Company is #HIRING NOW #Accountant and #Office Manager: We are looking for an experienced Accountant to manage all company's financial transactions. **Job Description**: 1. Responsible for monitoring the company's accounting records. 2. Responsible for Office and Site Petty Cash. 3. Responsible for all expenses related to...
-
HR/Admin Officer
4 weeks ago
New Cairo, Egypt SamTech Group Full time 6 - 7Reports To: Office ManagerJob Overview:We are seeking a highly organized and proactive Admin/HR Officer to join our team. The role involves managing administrative tasks and supporting the Human Resources department in various HR functions, including recruitment, employee relations, payroll processing, and office management.Key...
-
Guest Experience Supervisor
6 months ago
Cairo, Egypt Marriott International, Inc Full time**Numéro de l'Emploi** 24035900 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Traiter toutes les entrées des clients,...
-
Chief People Officer for Retail Excellence
6 days ago
Cairo, Cairo, Egypt PILLARS Full timeJob Title: Chief People Officer for Retail ExcellenceEarn a competitive salary of $120,000 - $180,000 per year.About the CompanyLarge Retail Stores in Cairo is a leading retail company that prides itself on providing exceptional service to customers while creating a positive and inclusive work environment for employees.Company OverviewWe are seeking a highly...
-
Night Manager
8 months ago
Cairo, Egypt Hilton Full timeA Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members...
-
Administrative Assistant
2 weeks ago
Cairo, Cairo, Egypt Nok Human Capital Full timeJob Opportunity at Nok Human CapitalWe are seeking a highly organized and professional Administrative Assistant to join our team in the heart of New Cairo.About the Role:You will be the first point of contact for all visitors and clients, ensuring a warm welcome and professional interaction.Manage incoming phone calls and coordinate courier services to...
-
Hotel Cleanliness Supervisor
7 months ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 23152374 **Job Category** Housekeeping & Laundry **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure...
-
Assistant Learning and Development Manager
8 months ago
Cairo, Egypt Talent Pal Full timeAssistant Learning and Development Manager The Assistant Learning and Development Manager will promote a well-trained staff resulting in positive guest relations. Working with the hotel's line team members ensures that company standards are met and measured. **What will I be doing?** The Assistant Learning and Development Manager will perform the...
-
Hygiene Manager
6 months ago
Cairo, Egypt Hilton Full timeA Hygiene Manager oversees the maintenance/upgrade of sanitation and hygiene standards to ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to required Hygiene and Sanitation levels. **What will I be doing?** The Hygiene Manager is responsible for the...
-
Assistant Security Manager
8 months ago
Cairo, Egypt Hilton Full timeAn Assistant Security Manager directs security personal and works with Department Heads to deliver a safe Guest and Member experience while ensuring compliance with local safety legislation and hotel emergency procedures. **What will I be doing?** As an Assistant Security Manager, you will be responsible for directing and coordinating the activities of...
-
Lead External Auditor
4 days ago
Cairo, Cairo, Egypt PILLARS Full timeJob OverviewA highly experienced and dynamic Head of External Audit is sought after by our client, a leading audit firm based in Bahrain. This individual will lead the back office team in Cairo, Egypt, overseeing the planning and execution of audit engagements for clients in accordance with relevant standards and regulations.ResponsibilitiesManage the back...