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Sales Program Team Leader

4 weeks ago

القاهرة, Egypt Genpact Full time

_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

**_ _**
- In this role, you will be responsible for service delivery and people development and be a client focused problem solver with strong analytical and continuous improvement attitude._

**_ _**
- Responsibilities:_
- _Manage the day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures._
- _Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement_
- _Analytical bent of mind with the ability to root cause basis data and drive decisions_
- _Drive operations teams to deliver continuous improvement and productivity/quality gains_
- _Flag and escalate business risks timely to the client/supervisor_
- _Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies_
- _Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis_
- _Drive performance management process based on the framework._
- _Ensure that our clients receive the highest level of sales and operational customer service_
- _Liaise with cross-functional teams on structuring and executing operational and strategic services and programs_
- _Develop and implement best practices for client interaction, sales, and services._

**_ _**
- Qualifications we seek in you_
- Minimum Qualifications / Skills_

**_ _**
- _Expert knowledge of social media, mobile apps, and digital and mobile marketing._
- _Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying._
- _Experience working in a sales or account management role with small businesses._
- _Proven track record of reaching and exceeding sales goals._
- _Strong communication and interpersonal skills, good at work under pressure._
- _Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up_

**_ _**
- _High school diploma or bachelor’s degree with 1+ years of Operations experience leading teams_
- _Relevant years of marketing, brand advertising, media sales, and/or online advertising experience._
- _Ability to perform well in a highly dynamic, rapidly changing environment_
- Preferred Qualifications/ Skills_**_ _**
- _Creative, outside-the-box thinker and strategist_
- _Excellent communication and presentation skills_
- _A team player and collaborator_
- _Proficient level of English min C1 This job will require working in a normal shift, Monday to Friday_

**_ _**
- What can we offer?_

**_ _**
- _Attractive salary;_
- _Stable job offers - employment contract;_
- _Work in a multicultural environment;_
- _Various trainings (initiating, soft skills);_
- _Development Opportunities;_
- _Benefits (Medical Insurance, Transportation Allowance, Mobile Phone Allowance, Life Insurance_

**_ _**

**_ _**

**_
Job_**_Management Trainee_

**_ Primary Location_**_Egypt-Cairo_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Dec 17, 2024, 12:46:39 AM_

**_ Unposting Date_**_Jan 16, 2025, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_