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Admin/ Operation Support

2 months ago

مصر, Egypt Disaster Care Capital Ltd Full time

"Join Disaster Care Capital, a leading provider of disaster relief and recovery services

dedicated to supporting communities across London. At Disaster Care Capital, we are

committed to helping individuals and families rebuild their lives in the aftermath of

disasters.

**Duties & Responsibilities**:

- Receive and review insurance claims submitted electronically or through other channels from

insurance company
- Verify claim details, policy coverage, and eligibility criteria.
- Take reports of new claims from insurance companies, loss adjusters, restoration professionals

etc and allocates the claim to a restoration technician
- Receive the technician’s report regarding the requirements needed for the designated property.
- Close liaison with insurers, loss adjusters, restoration professionals and clients throughout the

claim lifecycle.
- Deliver the requirements needed on the property to the insurance company.
- Respond to inquiries, requests for information, and status updates in a timely and professional

manner.
- Assign tasks to the designated people
- Maintaining accurate records of all service calls, dispatch details, and customer information on

the system used by both Disaster Care & the insurance Company.
- Create and submit invoice for the insurance company
- Assist in maintaining accurate records of operational activities, including reports, and project

documentation
- Prepare progress reports, situation updates.
- Provide empathetic and professional customer service to claimants and policyholders

throughout the claims process.
- Address concerns, escalate issues as necessary, and ensure timely resolution of inquiries and

complaints.
- Identify and handle complaints and escalate to the team leaders necessary.

Operation support/ dispatcher

**Work Environment**

The work environment is a remote full-time job, meetings or training are conducted remotely. The

working hours are from 10 am to 7 pm Cairo time.

Required Skills & Qualifications:

- C1 level in English is a must (written and spoken)
- Ability to use and operate CRM and/or ERP systems.
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- Ability to thrive in a high-pressure environment and adapt to changing circumstances.

Tools and Equipment required:

- Laptop
- Headset
- Fast Internet

Internal and External Communication
- Insurance Company
- Manager
- Stakeholders
- Clients
- Technicians.

**Job Types**: Full-time, Permanent

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