Senior Customer Support Engineer

3 weeks ago


مصر, Egypt SSC Egypt Full time

Providing customer support for our ITWORX EDUCATION products and services
- Develop and deliver best-in-class support to our growing list of customers
- Providing technical support to our clients, managing client issues to resolution.
- Providing detailed documentation to support the issue resolution
- Organizing additional resources from other ITWORX Education teams to aid the issue to completion
- Providing the clients with bi/monthly status reports and system health checks
- Should be responsible of understanding the project and desired outcome
- Understanding customers’ complex technical requirements,
- Offering expertise in how to use our product
- Respond to Customer tickets and chat inquiries and Provide efficient and relevant feedback on customer needs and requirements to relevant stakeholders within the business

**Requirements**:

- Bachelor's degree in Computer Science (or related field).
- Requires min. 3 years experience in the Software development field.
- Experience with.Net framework and with the C# programming language.
- Strong understanding of object-oriented programming
- Experience with Entity Framework and MS SQL.
- Develop web services/web API.
- Familiar with design patterns.
- Experience with Angular is a plus
- Designing and developing large scalable solutions.
- Excellent command of written and spoken English.
- Professionalism and accountability
- Excellent communication skills
- Good research and development skills
- Accuracy and attention to detail
- Problem solving and decision making
- Adaptability and flexibility
- Ability to learn
- Analytical thinking
- Microsoft.Net (C# and/or VB)
- Excellent in (ASP, MVC)
- Excellent Microsoft SQL development.



  • مصر, Egypt RSA Full time

    **About Outseer** **What you’ll achieve**: Our Senior Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products, as well as support and guide junior support engineers as the shift lead. Outseer products are comprehensive risk-based authentication and fraud detection platforms that...


  • مصر, Egypt Oracle Full time

    Senior Advanced Customer Support Engineer - Apps Developer (eBS & PaaS dual skills!)-23000075 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** - He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need...


  • مصر, Egypt Oracle Full time

    Senior Advanced Customer Support Engineer - Apps Developer (PaaS)-23000077 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent...


  • مصر, Egypt Oracle Full time

    Senior Advanced Customer Support Engineer - Apps Developer (eBS)-23000076 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 3 years Department R&D Career Level Position Location maadi **Skills**: - Linux Dockers Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end to end customer communication for customer deployments and...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...


  • مصر, Egypt Backend Full time

    Senior Application Support Engineer performs a variety of implementation, deployments, and troubleshooting requiring a wide knowledge of company products, database engines, operating systems. **Responsibilities**: The senior Application Support Engineer, as part of the team, will be responsible for: Execution of DB scripts/extracts as needed. React to High...


  • مصر, Egypt BI-Technologies Full time

    **Join our growing team of achievers and take your career to the next level!**: At BI-Technologies, we all work as one big family. We pursue an environment that sparks achievement enabling people to excel and demonstrate their skills and abilities. Our employees enjoy exposure to vast career opportunities and ongoing development in a workplace where they...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt RSA Full time

    **NetWitness - Senior Engineer, Technical Support (AMER Hours)** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises,...


  • مصر, Egypt Oracle Full time

    GenO Advanced Support Engineer -230002CM **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer...

  • Senior DevOps

    4 weeks ago


    مصر, Egypt Luxoft Full time

    **Project** Description**: We are working with BigData scale and using latest technologies like Docker and Kubernetes, Java 11, SpringBoot 2, Spring Clould, Kafka, PostgreSQL, Angular 14. Opportunities: participate in multi-year project for one of the biggest companies in the World and contribute to the platform that will change work experience and results...


  • مصر, Egypt Sirius Support Full time

    **Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...


  • مصر, Egypt Oracle Full time

    Advanced Customer Support Engineer - HCM-23000074 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...

  • Senior DevOps

    1 week ago


    مصر, Egypt Luxoft Full time

    Cairo, Egypt DevOps Cross Industry Solutions 27/03/2024 Req. VR-103900 **Project description**: **Responsibilities**: Configuring VMs; Docker, docker-compose implementation; Configuration of on-prem and AWS Kubernetes cluster; Installation, maintenance and upgrade of environments; Integration of services; Configuring the systems and the product; Loading...


  • مصر, Egypt اورنچ مصر Full time

    About the job Senior, Application Development Support Engineer **Purpose of the job** **Duties and responsibilities** - This position will require working with the sales and marketing teams to meet solution sales targets, Business segments and generate gross adds and direct revenue. This involves leading the development of technical solutions, working with...


  • مصر, Egypt Oracle Full time

    ACS Senior Support Engineer - Apps Developer-22000EZT **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent...


  • مصر, Egypt Sumerge Full time

    Job Role / Function - **Information Technology** - Years of Experience - **2 - 5** - Career Level - **Mid Career / Senior** - Gender - **Unspecified** - Expiry date - **23 Feb 2023** - Job Description - Sumerge’s Software Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers...


  • مصر, Egypt RSA Full time

    **About Outseer** **What you’ll achieve**: Our Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products. Outseer products are comprehensive risk-based authentication and fraud detection platforms that take a risk-based approach to enable strong, multifactor authentication using...


  • مصر, Egypt Pelcro Full time

    Empowering businesses to deliver a 7-star experience As a leading subscription and membership management platform with enterprise clients around the world, Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience. We are looking for a Technical...