2nd Level Operations Job Stage 4

7 days ago


مصر, Egypt Ericsson Full time

**About this opportunity**

We are now looking for **MS RAN Support Lead**, In this job role, you will be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations.

This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**What you will do**
- Leading 2nd Level Assurance Support Activities.
- Handling the 2nd Level Incident Management, problem Management and system Administration.
- Accountable for day to day operation in the MS delivery
- Ensure all KPI(s) are met as per agreed targets / SLA's.
- Operates in compliance with the processes, methods and tools linked to the MSTOP framework.
- Build, coach and motivate the team.
- Influence decisions for safe introduction of network elements, platforms, and tests.
- High level of customer orientation and collaborating with the customer for all network support issues
- Develop competence in technical domain
- Drive continuous improvements of processes and ways of working

**What you'll bring**
- Minimum bachelor’s degree in computer science or Engineering (IT, Telecom).
- Proven experience of 5 years in Telecom Operation or Managed services
- Solid understanding of Ericsson Radio System portfolio (GSM, WCDMA, LTE)
- Strong understanding of RAN KPI's
- NMS knowledge (ENM & OSS)
- NMS supporting tools knowledge (MOSHELL, CNA, Winfiol, SHM, SMO)
- User Experience or Customer Complaints and how this is impacted by network changes
- In-depth technical knowledge of mobile network operator infrastructure, support systems and operations
- Familiar with managed services environment and knowledge of Managed Service Telecom Operations Practice.
- Good knowledge of implementation and integration and change management processes.
- Good communications, customer-handling skills, and analytical approach.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 682629



  • مصر, Egypt Ericsson Full time

    **About this opportunity!** We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously...

  • Job Arabia

    3 days ago


    مصر, Egypt Job Arabia Full time

    نوع الوظيفة: دوام جزئي, دائم ساعات الدوام الجزئي: 4 كل أسبوع الراتب: حتى E£4,500.00 لكل شهر القدرة على التنقل/الانتقال: - Ras Gharib: التنقل بشكل موثوق أو التخطيط للانتقال قبل البدء في العمل (مطلوب)


  • مصر, Egypt Orange Business Services Full time

    **About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...


  • مصر, Egypt Cairo English School Full time

    We are fully accredited by the Council of International Schools (CIS) and we are also an authorised IB World School. Additionally, we are members of the British Schools of the Middle East (BSME) British Schools Overseas (BSO) and European Council of International Schools (ECIS) organisations. Our curriculum follows the English National Curriculum, leading to...


  • مصر, Egypt اورنچ مصر Full time

    About the job NOC Back Office, Supervisor **Purpose of the job** Handle all activities related to RAN Network Modifications & Running Quality Analysis processes through working on different RAN technologies (2G, 3G & 4G). **Duties and responsibilities** - Handle all RAN activities within the RNOC back office team, - responsible for 2nd line support, RAN...

  • Supervisor, Base

    1 week ago


    مصر, Egypt اورنچ مصر Full time

    About the job Supervisor, Base & Value Management **Purpose of the job** Ensure solutions delivery matching business and technology requirements. Responsible for for availability, delivery and resolution of solutions. incidents for CRM solutions **Duties and responsibilities** - Support and develop day to day projects and ongoing operations - Set...

  • Java Developer

    1 week ago


    مصر, Egypt اورنچ مصر Full time

    About the job Java Developer **Purpose of the job** Ensure solutions delivery matching business and technology requirements. Responsible for for availability, delivery and resolution of solutions. incidents for CRM solutions **Duties and responsibilities** - Support and develop day to day projects and ongoing operations - Set priorities, distribution of...


  • مصر, Egypt Cairo English School Full time

    We are fully accredited by the Council of International Schools (CIS) and we are also an authorised IB World School. Additionally, we are members of the British Schools of the Middle East (BSME) British Schools Overseas (BSO) and European Council of International Schools (ECIS) organisations. Our curriculum follows the English National Curriculum, leading to...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: - Maintain a reliable and highly available IT Data network infrastructure for all IT services across Vodafone Data Centers, VF Public Cloud, Call Centers, MTX sites, Retail stores & office buildings. **Job Requirements**: Technical skills: - B.Sc. Degree in communication / electronics engineering - Minimum has CCNP knowledge (CCNP...


  • مصر, Egypt Vodafone Full time

    **Responsibilities**: **Band: H1** - Providing Vodafone Egypt home compound customers with all required information related to the products and services to delight them with superior customer support. - Providing 2nd line technical support to triple play services. - Acting as a focal point to all Gated community and FTTH customers with all stakeholders...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: - The Systems Engineer delivers, maintains, and optimizes infrastructure, database, and middleware capabilities to support and enable the development and operations of modules and solutions enabling integration and continuous delivery, maximising the speed and quality of delivery across teams. Including the provision of...


  • مصر, Egypt Ericsson Full time

    **About this opportunity** You'll be responsible for the handling Operations and Optimization for different Technologies of a different Vendor. Operational Management for the end-to-end operations activity’s delivery (1st level assurance, 2nd level assurance, Service & Resource Fulfillment, and service desk. **What you will do** - To ensure that all...

  • IT Analyst

    3 weeks ago


    مصر, Egypt Orange Business Services Full time

    **About the role**: - **University degree in IT/Computer Engineering.**: - **Fluent In English is a Must, French is preferable.**: - **2-4 Years of IT Experience.**: - **Good Analysis Skills.**: - **Good communication and negotiation skills.**: - **Problem solving skills.**: - **Good Knowledge of network. (CCNA is a Plus)**: - **Good Knowledge of...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and escalation - Communicate planned/unplanned outages to end users - Provide workarounds for major issues until permanent fix is delivered - Providing L2 support for the cloud...


  • مصر, Egypt SamTech Middle East Full time

    **Job Summary**: Preparation of Financial Statement, Bank Reconciliation, Data Entry for Patty cash, Fixed Assets and Depreciation Working and Accounting, Salaries and Other Employees Benefit working And Accounting in consultation with HR and the Chief accountant. **Main Responsibilities**: - Doing Bank Reconciliation work for all Banks - Doing Credit Card...


  • مصر, Egypt SamTech Middle East Full time

    **Job Summary**: Preparation of Financial Statement, Bank Reconciliation, Data Entry for Patty cash, Fixed Assets and Depreciation Working and Accounting, Salaries and Other Employees Benefit working And Accounting in consultation with HR and Chief accountant. **Main Responsibilities**: - Doing Bank Reconciliation work for all Banks - Doing Credit Card...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: - To plan and maintain a reliable and highly available IT Data network infrastructure for all IT services across Vodafone Data Centers, VF Public Cloud, Call Centers, MTX sites, Retail stores & office buildings. **Job Requirements & Technical skills**: - B.Sc. Degree in communication / electronics engineering - Minimum has CCNP knowledge...


  • مصر, Egypt Kyndryl Full time

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • مصر, Egypt Top Business Human Resources Full time

    Job Description: - Manage and monitor all installed systems and infrastructure - Proactively ensure the highest levels of systems and infrastructure availability - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the...

  • Logistics Assistant

    2 days ago


    مصر, Egypt World Food Programme Full time

    **_Disclaimer:_**_ This is a 3-month contract, potentially renewed for 6-11 months only. This post is for the emergency response team for the Palestine Country Office, located in _**_Ismailia, Egypt_** - JOB TITLE: - Logistics Assistant (Warehouse)- TYPE OF CONTRACT: - SSA 4- UNIT/DIVISION: - Logistics Cluster- DUTY STATION (City, Country): - Ismailia,...