Medical Sales Support

2 weeks ago


مصر, Egypt Medical Departures Inc. Full time

**About Us**:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

**About the role**:

- **JOB TITLE**:Sales - Dental
- **SALARY**: 1,000 USD / 900 EURO ++ (Based on experience)
- **Commission **:$500-$1,000 USD per month (depending on sales performance)

**BENEFITS**
- 100% remote work
- healthcare allowance, mobile & internet allowance
- unlimited sick & vacation days
- maternity/paternity

**HIRING STATUS**:Contractor (Full Time)

**PROBATION**:2 months (60 days)

**LOCATION/BASE **Work from home (Following work schedule/shift)

**RESPONSIBILITIES**:

- Confirm all bookings with Clinics that are logged by Inside Sales within agreed SLA’s.
- Ensure all Reviews are completed and attended to on all Review channels.
- All VIP bookings are to be confirmed telephonically before and after the appointment

date.
- Follow the suggested script for the VIP process.
- Daily tracking and monitoring of Ops Support process.
- Process an additional 6-8 bookings per day from pre and post-appoint follow-ups.
- Proactively identify systemic issues that need to be resolved to prevent future customer

and clinic concerns
- Respond swiftly and courteously to customer inquiries or complaints
- Upsell patients to promotions and treatments patients by recommending higher-value

dental or medical treatments and current clinic promotions.

healthcare destination & medical/dental procedures for future follow-up
- Adjust sales presentation based on success/fail averages
- Coordinate with other departments (Sales managers, Marketing department);
- Record details of inquiries, comments, and complaints.
- Attend all team meetings and one-on-one meetings as required.

**Job Requirements**:

- 2+ years of experience in a sales support or customer service role
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet tight deadlines
- Detail-oriented with strong organizational and time-management skills
- Ability to work independently and as part of a team
- Fluent in English (verbal and written) *is a must*
- Fluent in Spanish (verbal and written) *is a must*
- Extensive technical experience with MS Office (Outlook, Word, Excel, Teams Chat) or

Google Business Suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk,

Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad,

CallTrackingMetrics, tollfree forwarding), chat (LiveChat, Olark,
- Familiarity & knowledge of dental or medical procedures *is a plus*
- Excellent listening and writing skills
- 40+ WPM typing ability
- Travel savvy - international travel experience *is a plus*
- Ability to work responsibly and productively from a remote home-office environment with good time management.
- Weekend availability, according to shift schedule (5 days on, 2 days off)
- +50 hours weekly charge

**EQUIPMENT REQUIREMENT**:

- High-speed internet & mobile connections
- Reliable computer & mobile device with audio and video capabilities

**Salary**: Up to E£30,936.10 per month

Application Question(s):

- do you have rotative schedule availibility? (work on weekends)

**Experience**:

- Sales Support: 3 years (required)
- Cold Calling: 2 years (required)
- Medical Terminology: 2 years (required)
- Virtual Asisstant: 2 years (required)

**Language**:

- English (required)



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