IT Service Support Analyst Senior Clerk
8 months ago
b) Obtains the nature and details of the problems/requests, does further investigations, and then passes on to the concerned department personnel or vendor.
d) Ensures that the reported problems or requests are dealt with according to set-up procedures and proper solutions are provided.
e) Monitors and tracks all outstanding problems/requests and ensures that these are resolved without undue delay.
f) Keeps users informed about the status of their inquiry, based on the information received from concerned sections/vendors.
h) Organize and control inventory for all devices.
i) Arrange for the repair, preventive maintenance, and replacement of PCs and Printer equipment, as and when required.
j) Assists in the maintenance of the IT Division’s Inventory System.
k) Performs any other related duties as assigned.
Has frequent contact with all bank users to solve their computer software and hardware problems. Contacts external vendors for support and equipment procurement. Contacts require tact and skillful communication ability.
**Requirements**:
a) University graduate.
d) Knowledge of Microsoft Service Management System, file & directory maintenance, PC printer problems, etc.
e) Good knowledge of English / Arabic languages.
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