Sr. Supervisor, Projects

2 months ago

الجيزة, Egypt Orange Egypt Full time

**Purpose of the job**

Conducting full business requirements analysis for projects and overall project management for the Consumer business unit projects throughout the full project life cycle : initiation, planning, monitoring & controlling, execution and closure to ensure the project completion within planned scope, budget and time.

**Duties and responsibilities**

Interface with market segments during the concept initiation phase of any project to ensure- The implementation of the projects objectives and scope.Identify all project stakeholders and initiate the project ensuring all relevant parties across- The organization are engaged.- Develop the project requirements documents integrating the requirements of market segments and all stakeholders.
- Develop the project plan of the overall consolidated tasks to achieve on-time delivery of all cross-functional teams deliverables.
- Maintain continuous communication with cross-functional teams and conduct regular meetings with the project team members from project inception to implementation and till commercial launch & closure.

In charge of developing optimum solutions for managed projects that positively affect towards- The increase of acquisitions, revenue and market share of different market segments, with the least possible development time & cost.- Monitor and control the project progress, following up on the implementation to deliver according to plan / escalate delays and impacts on the baseline.
- Anticipate & resolve issues, problems, bottlenecks or scheduling conflicts that rise during the project implementation.
- Control the scope and ensure that all executed tasks are complying with the project scope.
- Analyze any change request highlighting the impact on time, cost and customer experience.
- Study alternatives that would accommodate for the change avoiding /minimizing impacts on the baseline.
- Delegate tasks and responsibilities to appropriate resources.
- Effective management of projects resources planning during the project life cycle.
- Prepare regular status reports and ensure that updates are cascaded to the project team/ management.
- Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
- Build, develop, and grow any business relationships vital to the success of the project.
- Participate in the preparation & validation of necessary processes.
- Participate in the validation of the customer care and sales briefing documents and working instructions.
- Align with HR on necessary trainings for projects delivery
- Ensure that customer experience is intact by validating the customer journey in all projects.
- Follow-up on the communications readiness to ensure alignment with the project launch date and the availability of communication material at outlets.
- Plan and monitor the coordination of logistics related to new products to ensure the availability of the product stock at the outlets in time for the launch.
- Responsible for approving the final product specifications, functionality, features and service acceptance tests during the final phase of the project delivery.
- Lead and support the project team all the way to completion and during post launch monitoring period.
- Find solution for any emerged problems after launch & report it to relevant parties for action and support.
- Formal closure of projects and handover to market segments and operational teams.
- Archiving of project documentation, summaries and lessons learned.

**Job specification**

Education
- Bachelor's degree from a recognized university.
- Project Management Professional certification (PMP) is preferable.
- Masters degree in a relevant field or MBA is a plus.

Experience
- Minimum 4 years of experience in the telecommunications industry.
- Minimum 2 years of experience in the service design of telecom products and services.
- Minimum 2 years of experience in products and services development cycle and processes.
- Minimum 2 years of experience as a PM.
- Knowledge in the marketing of telecommunications products and services.
- Knowledge of the GSM architecture and network components.
- Knowledge of the telecom sector in general and in the Egyptian market.

Skills and abilities
- Fluent in English both spoken and written
- Ability to simplify complex issues and present them in an understandable manner.
- Ability to transfer knowledge.
- Ability to work within a multicultural environment.
- Ability to work under stress / pressure.
- Excellent communication & interpersonal skills.
- Strong analytical skills & problem solving skills.
- Strong leadership skills & effective project management skills.
- Strong writing and presentation skills.
- Good knowledge of marketing fundamentals.
- Good planning and organizational background.
- Good negotiations skills.
- Good coordination and follow-up skills.
- Expertise in Microsoft Office Tools
- Proficiency in MS

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