Travel Experience Counselor Iii
4 weeks ago
Travel Experience Counselor III
- (240000DJ)
**Purpose of the role**:
Used specialized expertise to provide consultative customer support services to clients via multiple channels.
**Main responsibilities**:
- Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
- Experts at selling products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- May coordinate and review the day-to-day work of others, but does not have formal supervisory responsibilities
- May function as a SME with specific client knowledge and/or serve as a customer point of contact in small implants/ explants
- May manage first level customer complaints/ excalation
- Resolves complex problems/ escalations including non-standard and multi destinations, ticket exchanges and complex fares and potentially VIP service
- May assist other team members in resolving problems
- Assignments include both routine and non-routine work
LI-ONSITE #LI-MS1
**Qualifications**:
**Experience & education**:
**Experience**
- High School diploma
- 5+ years of experience working in a customer service environment that includes 3+ year as a travel counselor
**Knowledge, skills and abilities (KSAs)**
- Strong verbal and written communication skills
- Good travel industry knowledge
- Skilled in GDS and other booking tools used by CWT
Primary Location
:
Cairo
Work Arrangement
:
Office - CWT
Employment type
:
Standard
Job Family
:
Travel Counselors
Scope
:
Country
Travel
:
No
Shift
:
Variable
Organization
:
TX_Operations_All Countries (Non-GSC)
Job Posting
:
Sep 25, 2024
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