Guest Experience Agent

2 weeks ago

القاهرة, Egypt Crowne Plaza Hotels & Resorts Full time

About us:
Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As one of the world's largest upscale brands, we have properties located in major urban centers, gateway cities and resort destinations all around the globe and can be found in nearly 100 countries with more than 429 hotels and 118,000 rooms globally.

Since opening in 2012 Arkan Plaza has evolved into West Cairo’s primary commercial and social destination, offering a multitude of retail and dining outlets along with gyms, banks and offices. All radiating from its welcoming central plaza, situated in the heart of Sheikh Zayed located on the 26th of July corridor main spine, which connects the cities of Sheikh Zayed and 6th of October with the central Cairo area.

Crowne Plaza West Cairo - Arkan, the 178-room new build forms part of Phase II of Arkan Plaza. The Hotel is 10 minutes away from the “new” Grand Egyptian Museum and 15 minutes from the Great Pyramids of Giza. It is also in close proximity to Cairo International Airport and will be just 10 kilometers away from Sphinx International Airport. Business and leisure travelers can get the best of both worlds with three meeting rooms and a business center along with an outdoor pool and Club Lounge

We are currently looking for a Guest Experience Agent to join our amazing team.

Your day to day:
At the moment we're looking for a Guest Experience Agent to join our energetic, enthusiastic and passionate team. As a Guest Experience Agent, you’ll need to have the passion to work in hospitality and to always put the guest at the center of everything you do creating the warm atmosphere that makes our guests feel at home away from home. As a Guest Experience Agent, you will be responsible in ensuring a remarkable arrival experience of the guests from the allocation of the room, meeting the guest booking request and seamless check-in procedure. You will also be responsible in making sure that the guest will have an efficient and accurate check-out process.

What we need from you:

- Good command of English is a must.
- Bachelor Degree
- 0 to 1 years of experience in the same field.
- Has the passion in delivering true hospitality.
- Effective communication skills and pleasant personality are a must.
- Be engaging, outgoing and confident.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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