Talent Management Lead
3 weeks ago
Overview:
Join our team and play a crucial role in liaising and coordinating with Talent Management Center of Excellence to facilitate implementation of COE-led initiatives. This will include activating local Rewards & Recognition programmes, learning agenda for Staff and Frontliners, as well as implementation of company trainings and onboarding programmes.
**Responsibilities**:
- Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
- Manage escalation and take ownership for ultimate issue resolution.
- Ensure continuous and timely knowledge management platform update.
- Drive the execution of the Talent Management activities in scope and the learning agenda (staff & front line) roles in assigned markets.
- Manage the activation of local R&R progrmmes in assigned markets
- Manage the execution of staff assessment and development programmes (e.g. Functional Academies).
- Assess the quality of onboarding programmes, report areas of improvement and ensure periodic update of onboarding material.
- Roll out COC training in assigned markets and realise target completion rates.
- Build Talent Management AOP for assigned markets and track and report expenditures vs. budget
- Continuously explore opportunities to expand CBS TM scope in existing/ new markets
Qualifications:
- 4 to 5 years of Talent Management & Learning operations experience
- HR Shared Services process and SLA management
- Service management and ticket management system experience
- Process management and continuous improvement with a focus on optimization and productivity
- Leadership skills
- Technical / Functional Skills & Knowledge of HR Tools and Interface
- Excellent English language skills
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