Network Change Implementation Owner-team Lead

6 months ago


مصر, Egypt Orange Full time

**Job Purpose**:
Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes & get the complex changes activated in agreed time as per SLA with Customer.

**Key Tasks and Responsibilities**:
Ø Assess requests for change that originate from incident management, problem management, release management, or continuity management.

Ø validate and classify the change request according to its complexity defined in the Change catalogue

Ø Register changes as needed to handle requests for change or receives change requests from other change initiators

Ø Determine the risk and impact for requested changes

Ø prepare implementation plans by creating tasks

Ø Implement simple and standard change requests for IPVPN & Enterprise Telephony

Ø For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer

Ø Monitor the progress of changes.

Ø Monitor and report quality of first time right, on-time change implementation

Ø Ensure and monitor delivery of change implementation within agreed lead times

Ø Perform the pre-checks before the change window time

Ø Guide the field Engineer for all scheduled change activities

Ø Perform the post-implementation review

Ø Send success report to all involved entities after the completing the change

Ø Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access

Ø Manage Project and bulk change requests using standard process and procedures

Ø Assess, prioritize, respond and report on time for expedite requests

**about you**:
**Skills / Qualifications**:
Ø Excellent Knowledge of networking technologies at layer 2 and layer 3 of the OSI Model

Ø Understanding of networking technology LAN, WAN, UCC

Ø Cisco Call Manager Experience

Ø Understanding of VOIP and IPT technology

Ø Willing to work in 24x7 environment

Ø Good interpersonal, communication skills

Ø Good time management, and organizational skills

Ø Ability to work under pressure to deal with multiple tasks

Ø Customer Oriented Attitude

Ø Ability to work under pressure and multitasking

Ø Proactive and self-motivated

Ø Good analytical and problem solving skills

Ø Team Spirit

Ø Fluent in both spoken and written English

**Educational background**:
Ø Degree in telecommunication and/or computer sciences engineering field

Ø CCNA is a must

Ø CCNA Voice or CIPT certified person is preferable

Ø ITIL Foundation Knowledge

Ø ITIL Foundation Certified is preferred

**Professional Experience**:
Ø 1-3 years’ experience in telecommunications field

Ø 1-2 year of - Experience in networking operational environment (IPT/VOIP/IP)

Ø 1-3 years’ experience in a customer oriented position

**additional information**:
**contract**:
Regular



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