Infrastructure Service Owner vois

6 days ago


مصر, Egypt Vodafone Full time

**Role purpose**:
Provide an extensive level of support for Office IT Infrastructure Azure AD service ownership. With respect to the complex nature of the Azure AD environment in scope the Service Owner is supposed to be executing the operational assessment of projects that will be implemented, Plan for the service improvement with defined timelines, provide permanent resolution for ongoing problems, composing necessary scripts and automation workflows to decrease the amount of human intervention as well as composing capacity reports and draw the road map for a proactive future capacity increase plans.

**Technical Operation (Scope) :**:
Provides operational assessment of projects into project Solution Design approval decision (G2) by the Office IT Project Review Board (OIT PRB).
Provides Operational Impact Assessment, including risk assessment into project Go Live decision (G5) by the Office IT Project Review Board (OIT PRB).
Plan of service improvements with defined timelines
Reports service related changes and assessed change requests
Problem Management within the accountability to PBI KPI achievement
Provide problem resolution (root cause/workaround/final solution) and root cause analysis (RCA) reports
Deliver event management analysis and improvements (monitoring tickets analysis), and ensure effectiveness
Reports for availability (server/service availability)
Test technology updates, including patch updates, to Office IT Infrastructure Services, including decommissioning as planned by the Service Owner
Composing necessary scripts and automation tasks which will decrease amount of human intervention
Deliver capacity reports and capacity plans, to advise service owner and solution owner to drive to architecture enhancement for the Active Directory service.
Responsible for platform health leading all security precaution in respect to vendor recommended security patches.
Providing monthly high-end scorecard reporting including capacity planning and SLA delivered.

**KPI’s**:
1. End-to-End service availability and performance according to SLA
- Achievement of SLA targets for incident resolution according to Reportal report 1608 Incident Hop & Re-open analysis OI (I)
- Achievement of SLA targets for Service Requests
2. Number of incidents reported by customers
- According to Reportal report 1608 Incident Hop & Re-open analysis OI (I)
3. Delivery of project tasks on time and in quality according to agreed project plans
4. Delivery of regular defined reports in time and in quality (e.g.: Backlog)
5. Customer satisfaction with Office IT Infrastructure Services ‘Customer Satisfaction measurement in implementation with Office IT Shift Left initiative. Target to be agreed before Go Live or during phase on initial operations of Customer Satisfaction measurement’
6. Compliance to operational processes, measured by exceptions only
7. Providing operational assessment to future projects with all pros/cons.
8. Ensure finishing at least 90% of service improvement topics planned for the FY.
9. Creating and Assessing 100% of Active Directory related changes before CAB meeting.
10. Closing 90% of problem cases with required (root-cause/preventive actions) within agreed KPIs.
11. Delivering all required reports & scorecards within agreed timelines.

**Key accountabilities and decision ownership**:
Putting Customers First
- Makes sure the team focus on delivering customer needs.
- Exceed customer expectations
Performing through our people
- Gives regular, constructive feedback.
- Respects other team members
- Offers help when the team is overworked
- Takes responsibility of mistakes, never points the finger at others.
- Has the highest standard of integrity.
Delivering results
- Makes the best use of available resources
- Meets deadlines, makes things happen
- Manages own time effectively
Managing a changing environment
- Shares own ideas, accepts suggestions from colleagues
- Acts quickly when change is needed
- Identifies practical solutions to problems without reinventing the wheel
Making a personal difference
- Builds network with other team leaders
- Open and understanding
- Always curious and looking for better ways to do things
- Makes the most of what we’ve got
Communicating for impact
- Encourages people to be open and share their views
- Convinces other people of a point of view
- Keeps all relevant people appropriately informed
- Builds on people’s ideas

**Key performance indicators -**:
Providing operational assessment to future projects with all pros/cons.
- Ensure finishing at least 90% of service improvement topics planned for the FY.
- Creating and Assessing 100% of Active Directory related changes before CAB meeting.
- Closing 90% of problem cases with required (root-cause/preventive actions) within agreed KPIs.
- Delivering all required reports & scorecards within agreed timelines.

**Must have technical / professional qualifications**:
**Education**:
BSC in Engineering or Computer Sc



  • مصر, Egypt Vodafone Full time

    **Role purpose**: Provide an extensive level of support for Office IT Infrastructure Infra Reporting / VLC service ownership. With respect to the complex nature of the Infra Reporting / VLC environment in scope the Service Owner supposed to be executing the operational assessment of projects that will be implemented. Plan for the service improvement with...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: - Evaluates efficiency and improvement opportunities across all services - Supports secure Go Live and KPI definition of new services - Quality assurance/ technical representative in OIT forums (e.g. Hot Topics, ORM & INFRA Steerco) - Business reporting optimization (utilising VOIS developers) - ICMS & asset management >> Technical...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: The Data Integrity Specialist is responsible for data integrity of Office IT Infrastructure services, detailed reviews of processes as well as audits. The role acts as a single point of contact for Data Integrity optimisation in VOIS and reports virtually to the Data Integrity Manager. The Data Integrity Specialist coordinates and delivers...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Provide an extensive level of support for Office IT Infrastructure Infra Reporting / VLC service ownership. With respect to the complex nature of the Infra Reporting / VLC environment in scope the Service Owner supposed to be executing the operational assessment of projects that will be implemented. Plan for the service improvement with...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: The Data Integrity Specialist is responsible for data integrity of Office IT Infrastructure services, detailed reviews of processes as well as audits. The role acts as a single point of contact for Data Integrity optimisation in VOIS and reports virtually to the Data Integrity Manager. The Data Integrity Specialist coordinates and delivers...

  • IT Data Network

    4 weeks ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: This role is part of the centralised IT team in Vodafone Shared Services. The Data NW & Voice Sr. Team lead owns, supports and manages VSS Network & Voice connectivity domains for the entire VOIS EG organisation, The role is responsible to ensure scalability, sustainability, consistency in VOIS wide Network and compliancy to Vodafone Group...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To Manage a huge Microsoft & VMware Infrastructure team and service portfolio through facilitation of comprehensive training; impartial evaluation of team and individual performance; keen supervision of the team and its budget; taking the accountability of ensuring cooperation between cross-functional groups and committees in dealing with...

  • Shared Cloud

    4 weeks ago


    مصر, Egypt Orange Business Services Full time

    The main Service Owner missions are: Run Phase : Maintain a high level of quality for all Cloud platforms and offers. This is measured by: - Quality of Service - Capacity management - Lifecycle management - Release and patch management - Cost efficiency Build Phase : usually, the Service Owner does not intervene during build phase, but considering the...


  • مصر, Egypt Vodafone Full time

    **Description**: Role purpose: NSE _VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). Business Support Senior Specialist acts as the POC (point of contact) for the internal business customer and NSE VOIS Management, performing both - a role of NSE...

  • Product Owner vois

    5 days ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: Offshore product owner is expected to work alongside other team members and not above them. The key is their ‘power’ to influence without authority. Earning the trust of those on the product team is the best way to get things done **Key accountabilities and decision ownership**: - OPO is a start point to Work very closely with...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: **Key accountabilities and decision ownership**: - Manage the platform backend servers & End Devices Through the relative monitoring tools. - Ensure to meet the systems availability for all the backend systems & End Devices excluding planned outage. - Follow-up and fix problems once they appear on a server. - Insure to solve assigned Tasks...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, CVM Product owner **Purpose of the job** - As a product owner you'll work in a Big Data environment, to lead and contribute to building an elastic, high performance CVM, computing and data storage platform that underpins the diverse workloads running on data lake infrastructure. **Duties and responsibilities** - Acting as the...

  • IT Service Owner

    5 days ago


    مصر, Egypt HSBC Full time

    The IT Service Owner (ITSO) is responsible for the on-going supply and support of a single or multiple IT Service to internal stakeholders. This job acts a point of contact for the internal stakeholders, accountable for addressing, overseeing, or managing enquiries related to provision of the Technology service. From an organizational perspective, the ITSO...

  • Product Owner vois

    4 days ago


    مصر, Egypt Vodafone Full time

    **About the role**: You will have excellent stakeholder management skills which will enable you to execute your accountability for partnering with senior business leaders and customers across Europe to create the roadmap. You will also be comfortable presenting and testing your ideas with senior management throughout the product lifecycle. Leading the...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Associate Product owner is an entry level role and a great way to break into product. Working in an assistant-like position with other Product Owners, an APO is given a variety of smaller tasks to assist with product development **Key accountabilities and decision ownership**: - Act as an ambassador for the product internally and...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: - Perform Business Analysis and Data Management across Networks Centres, collating relevant information around technology metrics, financial data and HC data, consolidating business reporting and dashboards, validating consistency of data and producing recommendations for OPC and Networks Management team. - Lead a team of business managers...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: You will have excellent stakeholder management skills which will enable you to execute your accountability for partnering with senior business leaders and customers across Europe to create the roadmap. You will also be comfortable presenting and testing your ideas with senior management throughout the product lifecycle. Leading the...


  • مصر, Egypt Vodafone Full time

    Role purpose: Within the world of Telco, technology is a key enabler. A consistent part of Vodafone success is based on network programmability. We are developing global Automation Solutions to increase the programmability of our Transport and Transmission networks and have an exciting opportunity for an Agile Product Owner to join our new team. An agile...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To focus on achieving OIT Infrastructure-related Security & Risk objectives and ensure compliance across all services. **Key accountabilities and decision ownership**: - Drive Cyber standards compliance - Posture Management by monitoring and remediating risks (driving) - Telemetry tools health status (MDE, MDI, Mandiant) - Threat alerts...


  • مصر, Egypt SSC Egypt Full time

    Oversee IT Department: Responsible for managing the company’s IT department. Almost every task that IT department personnel engage in, from performing routine system updates to installing entirely new elements, will need to be monitored and guided by the IT Infrastructure Manager. - Implement IT Polices, Processes and Procedures - Managing and reporting on...