Operations Quality Specialist

2 weeks ago


القاهرة, Egypt Impactyn Full time

**Role Brief**:
**Responsibilities**:

- Demonstrate exceptional customer service skills in all interactions, striving for timely resolution with a single contact.
- Employ empathy and conflict resolution skills to de-escalate customer issues effectively.
- Utilize strong time management and prioritization abilities to manage a high volume of content in a fast-paced setting.
- Identify and report critical or recurring customer service issues to supervisors.
- Liaise with internal teams to ensure project delivery, negotiate delays, or resolve obstacles.
- Coordinate project tasks within designated budget and timelines.

**Requirements for this Position**:

- Minimum of 1 year of experience in customer service.
- Bachelor's degree.
- Strong verbal communication skills in English and Arabic, with expertise in de-escalation.
- Strong writing skills in both English and Arabic.
- Excellent problem-solving abilities.
- Strong analytical mindset.

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