Operations Quality Specialist
2 weeks ago
**Role Brief**:
**Responsibilities**:
- Demonstrate exceptional customer service skills in all interactions, striving for timely resolution with a single contact.
- Employ empathy and conflict resolution skills to de-escalate customer issues effectively.
- Utilize strong time management and prioritization abilities to manage a high volume of content in a fast-paced setting.
- Identify and report critical or recurring customer service issues to supervisors.
- Liaise with internal teams to ensure project delivery, negotiate delays, or resolve obstacles.
- Coordinate project tasks within designated budget and timelines.
**Requirements for this Position**:
- Minimum of 1 year of experience in customer service.
- Bachelor's degree.
- Strong verbal communication skills in English and Arabic, with expertise in de-escalation.
- Strong writing skills in both English and Arabic.
- Excellent problem-solving abilities.
- Strong analytical mindset.
7xZr9CWlxA
-
Quality Specialist
4 weeks ago
القاهرة, Egypt Qoyod Full timeJob Summary: As a Quality Specialist, you will play a pivotal role in maintaining and enhancing quality throughout the organization. Working with cross-functional teams, you will ensure meeting quality standards and guidelines while showing initiative to improve processes. You will have the opportunity to work within a well-organized structure across various...
-
Quality Specialist
1 month ago
القاهرة, Egypt Dow Full timeAt Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...
-
Quality Control Specialist
2 months ago
القاهرة, Egypt Mr tailor Full timeQuality Control Specialist at Mr. Tailor Fashion Retail, you will be responsible for ensuring that all garments meet our high standards of quality before they reach our customers. Your key duties will include inspecting materials and finished products, identifying defects, and coordinating with Tailors teams to address any quality issues. You will also help...
-
Panel Quality Specialist
2 months ago
القاهرة, Egypt NielsenIQ Full time**Company Description** Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new...
-
Senior Operations Specialist
2 weeks ago
القاهرة, Egypt Decima International Full timeDecima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet...
-
Quality Assurance Specialist
3 months ago
القاهرة, Egypt Tafaseel Full time**Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...
-
Quality Specialist
2 weeks ago
القاهرة, Egypt Taager Full time**About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...
-
Commercial Operations Specialist
1 month ago
القاهرة, Egypt Johnson & Johnson Full timeJ ohnson & Johnson Innovative Medicine is recruiting for a Commercial Operations Specialist to be located in Cairo, Egypt. About Johnson & Johnson Role Responsibilities: - Support the Operations Function in monitoring forecast accuracy for all SKUs and analyzing trends to improve forecasting accuracy. - Assist in inventory management for all SKUs,...
-
Quality Associate
2 months ago
القاهرة, Egypt Giza Systems EG Full time**_Summary_** The Job holder is responsible for assisting in the implementation, and maintenance of accreditation and quality standards, and processes to ensure compliance with quality principles and practices, also support liaise with a range of internal stakeholders involved in accreditation reviews and other accreditation processes. **_ Main...
-
Revenue Operations Specialist
1 month ago
القاهرة, Egypt Dopay Full time**About dopay**: dopay is dedicated to transforming payroll and financial inclusion for businesses and workers in emerging markets. We’re looking for a skilled and technically proficient **Revenue Operations Specialist** to join our team. This role will play a critical part in optimizing our revenue operations across marketing, sales, and customer success...
-
Operations Specialist
1 month ago
القاهرة, Egypt Incision Group BV Full timeTo facilitate further growth of Incision's MEA team, we are looking to hire 2 Junior Operations Specialist who will deliver high-quality service to our users. You will handle their complaints, provide appropriate solutions, and follow up to resolve any technical issues across different channels and create business reports that provide insight into key data...
-
Operations Specialist
3 months ago
القاهرة, Egypt invygo Full time**About invygo** Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations. Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth...
-
Quality
2 weeks ago
القاهرة الجديدة, Egypt Worood.Co Full timeWorood, an international hijab brand, is looking for a Quality & packaging specialist to join our team. **Job Description**: 1- Ensure accurate and efficient packing of orders according to customer requirements and company standards. 2- Conduct quality checks on packed orders and final products to ensure they meet customer specifications and company...
-
Service Business Operations Specialist
1 week ago
القاهرة, Egypt GE HEALTHCARE Full time**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. As a Business Operations Specialist, you will manage various stages of our installed base lifecycle from addition to end of life. You will do this by entering customer...
-
Quality Associate
2 months ago
القاهرة, Egypt Emprego EG Full timeThe Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...
-
Operational Specialist
2 months ago
القاهرة, Egypt Chic Homz Full time**Main Tasks**: - Monitor and manage all orders from placement to delivery, ensuring timely fulfillment and proactively addressing potential delays. - Liaise with suppliers to facilitate order completion and implement necessary adjustments. - Act as the primary contact for inquiries between internal teams and suppliers, providing clear and prompt...
-
Azure Operations Security Specialist
2 months ago
القاهرة, Egypt Advansys Full timeAs an Azure Operations Security Specialist, you will be responsible for ensuring the security and integrity of the bank’s Azure cloud infrastructure. You will work closely with various teams to implement, manage, and monitor security measures, ensuring compliance with industry standards and regulatory requirements. **Roles & Responsibilities**: Security...
-
Site Quality Manager
2 weeks ago
القاهرة, Egypt Scatec Full timeOverview: Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007, Scatec has acquired extensive knowledge and experience in developing, building and operating solar, wind and hydro power plants and storage solutions. Driven by our company values and competent global...
-
القاهرة, Egypt ALSTOM Full timeReq ID:469313 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...
-
Site HR Operations Specialist
3 weeks ago
القاهرة, Egypt ALSTOM Full timeReq ID:471418 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...